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• Band of Brothers
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Recent Posts

• Shame on Us: Part II
• Posted By: Bill Bott |   September 14, 2011
• In government, good customer service means never having to call.
• 8 Comments

• It's Time For Reader Requests
• Posted By: Ken Miller, Bill Bott |   July 13, 2011
• Let's start a dialogue about change in the public sector.
• 18 Comments

• Band of Brothers
• Posted By: Ken Miller |   April 20, 2011
• Management-by-Fear, Part 2: True Accountability
• 8 Comments

• Management by Fear: Part 1
• Posted By: Ken Miller |   April 4, 2011
• First in a 3-part exposé on the harmful effects of the miracle drug called Accountability
• 26 Comments

• Shame on Us
• Posted By: Bill Bott |   March 16, 2011
• We've made it so difficult to access certain government services that we've ended up spawning entirely unnecessary industries.
• 12 Comments

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• A Mold Epidemic in Government
• Lean Government's Promise of Going 'Lean'
• Reevaluating Employee Evaluations
• What Do We Mean By 'Customer Service,' Anyway?
• Unresolved

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Comments

• Unresolved
  
  "We seem to be functioning on the fear factor right now. It seems that Sr management is..."
• Band of Brothers
  
  "Oh yes - I forgot to mention - accountability to your peers and organization is key, and..."
• Reevaluating Employee Evaluations
  
  "Well, sometimes it *is* the people. Sometimes it's the 'pipes.' Someitmes it's both---or..."
• Steve Jobs' Legacy for Government
  
  "I have nothing but respect for this modern inventor's skills. However, don't forget he..."
• A Mold Epidemic in Government
  
  "BAM... Right on the head. So what are we going to ? The administration wants to put an..."