Most cities contract out for employees who drive people with disabilities. These quasi-public employees often earn low wages, work long hours and sometimes even qualify for government aid.
Government agencies can learn a lot from tracking and analyzing grievance claims.
The challenges that the nation's capital faces to provide accessible and affordable transportation for people with disabilities reflect a nationwide struggle to live up to the ADA's promise.
Minorities are underrepresented in nearly every large law enforcement agency in America. Some police agencies are now looking to change that.
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