For cities searching for ways to use mobile technology effectively, Boston's latest app offers a case study on how to do it right. It’s transforming the citizen/government relationship.
If there was any doubt about citizen desire to register online, California’s one-month experience with it running up to the November general election erased it.
A rapidly spreading rumor about the California city last year offers a cautionary tale for public officials who think social media has little to do with the business of governing.
Fraud is on the rise. There is evidence that fraud has permeated virtually every government-based benefit program at the state, local and federal level. The federal government estimates that three to five percent of public assistance dollars are lost each year to fraud, and tax related identity fraud has grown 650% since 2008.
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