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THE FUTURE OF What’s Next

THE FUTURE OF What’s Next

L.A. County Works to Regain Voter Trust Ahead of November

The Los Angeles County primary in March left voters waiting in line for hours and battling broken voting machines. With the presidential elections fast approaching, officials must work quickly to regain voter confidence.

By Ryan Carter, Daily News  |  July 8, 2020
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THE FUTURE OF What’s Next

Connecticut to Use Special Session to Draft Police Bill

Four state lawmakers will draft a bipartisan police accountability bill that will be up for consideration in a special session. Uncertain is whether it will address broader social and economic justice issues.

By Mark Pazniokas, The Hartford Courant  |  July 7, 2020
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THE FUTURE OF What’s Next

Sacramento City Council Considers Police Overhaul, Oversight

Sacramento has proposed changes to its police system, which could include social workers, mental health services in the city’s 911 response as well as having an inspector general provide impartial reviews of the department.

By Theresa Clift, The Sacramento Bee  |  July 1, 2020
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THE FUTURE OF What’s Next

California Law Would Reform, Broaden Police Accountability

A state senator has proposed new legislation that would require police to release public records on officer shootings, use of force and sexual misconduct as well as expand fines for agencies that fail to comply.

By Thomas Peele and Tony Saavedra, The Orange County Register  |  June 30, 2020
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A Better Way to Connect People with the Benefits They Need

Designed around the user and not the bureaucracy, an innovative Philadelphia program uses data-matching so applicants won't have to fill out multiple forms for different assistance programs.

By Stephen Goldsmith and Betsy Gardner, Harvard Kennedy School  |  June 29, 2020
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THE FUTURE OF What’s Next

California Enacts Nation’s First Electric Truck Requirements

The California Air Resources Control Board hopes to reduce air pollution by requiring that companies begin using zero-emissions big rigs. Eventually, the state hopes to have all new trucks be emissions-free by 2045.

By Kurtis Alexander, San Francisco Chronicle  |  June 26, 2020
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Future-Proof the Citizen Experience

Unemployment claims and pandemic-related concerns pushed federal, state and local government agencies to a breaking point. So how can citizen experience leaders address top contact center priorities facing government agencies? Read more…

By Chris Condon, TTEC Regional Vice President  |  July 6, 2020
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THE FUTURE OF What’s Next

Legislative Watch: Pandemic Spotlights Senior Care Problems

Residents of senior care facilities are particularly vulnerable to the most damaging effects of COVID-19. Recent legislation aims to prevent lack of resources or bad practices from making things worse.

By Carl Smith, Senior Staff Writer  |  June 26, 2020
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Bill May Help Broadband, Public Transit in ‘Moving Forward’

Democrats introduced a $1.5 trillion infrastructure bill this week to help states, including Massachusetts, develop public transit and renewable energy. The bill would also devote $100 billion to broadband expansion.

By Jim Kinney, The Republican  |  June 19, 2020
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THE FUTURE OF What’s Next

Legislative Watch: Addressing Suicide in the Time of COVID

Dramatic increases in suicide rates had attracted attention well before the unprecedented stresses of the pandemic. Legislators are proposing measures to keep a bad situation from getting worse.

By Carl Smith, Senior Staff Writer  |  June 19, 2020
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THE FUTURE OF What’s Next

Los Angeles Reports New Tech Delayed Voting During Primary

Officials reported that the issues experienced during the March primary were partially the result of the new $300 million voting system. “The Registrar-Recorder has a lot of work to do regaining the confidence of the public.”

By Jaclyn Cosgrove, John Myers and Matt Stiles, Los Angeles Times  |  June 18, 2020
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