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William D. Eggers  |  Contributor

Email : weggers@deloitte.com Twitter : @wdeggers

William D. Eggers is the executive director of the Center for Government Insights at Deloitte and the author or co-author of numerous books, studies and articles on government reform. His latest book, Delivering on Digital: the Innovators and Technologies that Are Transforming Government, was published in June 2016. He is a co-author of "Crafting an AI Strategy for Government Leaders," a Deloitte study released in December 2019.

Eggers' writings have won numerous awards, including the Louis Brownlow award for best book on public management, the Sir Antony Fisher award for best book promoting an understanding of the free economy, and the Roe Award for leadership and innovation in public-policy research. A former manager of the Texas Performance Review and director of e-Texas, he has advised governments around the world, and his commentaries have appeared in dozens of major media outlets.

THE FUTURE OF What’s Next

5 Elements of a Comprehensive Government AI Strategy

Artificial intelligence has tremendous potential for government, but putting it to work requires making management choices up front. The last thing we need is for it to evolve unpredictably.

March 18, 2020
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THE FUTURE OF What’s Next

The Powerful Potential of Anticipatory Government

New technologies can move the focus from cleaning up problems to preventing them, while putting taxpayer money to more efficient use. But governments lag the private sector in employing these evolving tools.

January 10, 2020
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Smart Management

Government's Journey to the Future of Work

Public-sector management practices and workplace tools rooted in the distant past can't address today's complex challenges.

April 9, 2019
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Smart Management

Government and the Predictive Power of Language

From preventing terrorism to spotting restaurant heath violations, a form of artificial intelligence called natural language processing can help connect the dots.

January 22, 2019
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Smart Management

The Art of Nudging Technology Adoption in Government

There's always going to be resistance to change. Behavioral science can help overcome it.

May 16, 2018
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Smart Management

One City’s Data-Driven Transformation

In its war on blighted properties, New Orleans is demonstrating its leadership in the use of data analytics.

October 25, 2017
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Smart Management

How Government Data Can Supercharge the Nudge

Jurisdictions are tapping the latest in behavioral science to steer people toward better choices. Emerging technologies can increase its impact.

July 26, 2017
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Smart Management

How Artificial Intelligence Is Already Changing Government

It's cutting costs and freeing up public workers to do things humans do best.

May 3, 2017
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Smart Management

A ‘Whole of Government’ Approach to Social Problems

The success of an intergovernmental, cross-jurisdictional effort to reduce -- and end -- homelessness among veterans shows the way.

January 17, 2017
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Smart Management

The Customer-Experience Prescription for Government

America's most successful companies have learned a lot about keeping their customers happy. The public sector can join that revolution.

October 18, 2016
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Smart Management

Faster Government: Rethinking the Risk Equation

In a time of rapid change, being ready to fail early and get past it is essential.

August 30, 2016
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Smart Management

Digital Government and the Virtues of Simplicity

The face government presents to the public is far too complex. If the public sector isn't to become increasingly irrelevant, that has to change.

June 15, 2016
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Smart Management

5 Keys to Government’s Digital Transformation

It's risky and wrenching, but nothing is more important for the future of service delivery.

October 30, 2015
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Smart Management

How the Internet of Things Could Transform Public Services

As technology evolves, governments are going to need to rethink how they do business.

September 2, 2015
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Smart Management

What ‘Cognitive Government’ Could Do

To achieve real breakthroughs in public management, we need governments capable of continuously adapting to changing technology.

May 19, 2015
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Smart Management

Government 2020: Imagining the Future

We don't know how technology and other forces are going to transform government. But that's no reason not to think about the changes that are coming.

February 17, 2015
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Smart Management

The Rise of Customer-Centered Human Services

Technology-based practices adapted from the commercial world are taking social services beyond the one-size-fits-all approach.

November 20, 2014
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Smart Management

Government Problems and the Power of Prizes

There's a reason the public sector is increasingly turning to competitions for innovative solutions. They work.

August 6, 2014
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Smart Management

How to Keep a Big Government Project from Exploding on the Launchpad

Sometimes a major initiative can never recover from a poor launch. To maximize the chances of success, it's critical to avoid the "Overconfidence Trap."

December 18, 2013
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Management Insights

The Case for Lightweight Government

Getting better results needn't always mean massive spending and heavy infrastructure. There are innovative ways to get the same results at a fraction of the cost, or even at no cost.

September 18, 2013
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Management Insights

The Real Story of the State and Local Workforce

Layoffs make a lot of news, but over the long haul, governments have controlled their headcounts mostly through attrition. And salaries have more than kept up with the private sector's.

August 14, 2013
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Management Insights

Getting Mobile Right: Six Steps to Success in Government

Mobile technology can be a powerful tool for both productivity and citizen engagement, but there are implementation pitfalls to avoid.

March 13, 2013
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Better, Faster, Cheaper

A Mobile Boost for Human Services

Smartphones and laptops not only can boost caseworkers' efficiency but also can enable them to spend more time where they are most needed: in the field.

February 25, 2013
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Management Insights

Mobile Technology, Co-Creation and the Empowered Citizen

Mobile devices are powerful platforms for engaging citizens as partners in transforming the public sector. Governments need to move faster to take advantage of this opportunity.

February 13, 2013
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Management Insights

'Where' Matters: Shaping Public Services for the Mobile Citizen

Advertisers aren't the only ones that can benefit from mobile devices' location-based services. The technology gives government an opportunity to deliver public services in remarkable new ways.

October 3, 2012
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Management Insights

Five Ways Crowdsourcing Can Transform the Public Sphere

It’s a powerful concept, but governments need to use the right tool for the job at hand.

May 23, 2012
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Management Insights

Intentionally Unreasonable Government

Transforming the way government works means no longer clinging to bygone processes. One way to break out of the mold is with a “disruptive hypothesis.”

March 14, 2012
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Management Insights

The Public Sector, Disrupted

Government needs the kind of innovation that allows us to really get more for less.

January 18, 2012
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Management Insights

Microtasking: the Next Frontier in Government Work?

It’s a way for governments to unleash the talents and energies of hundreds or thousands of people to solve problems and get big jobs done.

October 12, 2011
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Management Insights

What Geeks Can Teach Government

Technology development works very differently from the way government programs are launched, managed — and ended. There are lessons for government in the way the gadgets we use are created.

August 17, 2011
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Better, Faster, Cheaper

Creating Cross-Boundary Teams

Instead of a single government entity trying to solve a problem, cross-boundary collaboration allows a whole group of players to tackle tough policy challenges.

July 6, 2011
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Management Insights

The Power of Cross-Boundary Collaboration

It helps government officials create public value by connecting, innovating and executing.

June 15, 2011
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Better, Faster, Cheaper

Designing for Success

Lawmakers can steer clear of costly and politically embarrassing boondoggles while devoting scarce funds to their most promising new programs.

March 22, 2011
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Management Insights

A Results-First Approach to Cost Reduction

When states and cities respond to record budget shortfalls with across-the-board cuts, some vital public services unnecessarily end up on the chopping block.

February 23, 2011
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Management Insights

Cutting Education Costs, Not Education

A few promising approaches to finding cost savings without cutting student services.

January 26, 2011
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Better, Faster, Cheaper

How to Save Education

Cost-savings ideas that don't come at the expense of a good education.

January 26, 2011
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Management Insights

How New Governors Can Renew Public Trust

New governors are being greeted by a flood of red ink and a public that doesn't trust the state governments they run.

January 12, 2011
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Management Insights

The Secret to Successful Change

It involves resolving the political leadership's and the bureaucracy's different appetites for change.

November 10, 2010
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Better, Faster, Cheaper

Too Many Governments?

It’s too early to call it a movement, but state and local officials are beginning to ask hard questions about the multiplicity of government agencies.

August 25, 2010
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Management Insights

Overload: Streamlining Governments

Too much government? Maybe. Too many governments? Definitely.

August 25, 2010
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Management Insights

Serious Cost Cutters Only, Please

This column is for those public leaders who are looking to make structural changes that will bend the cost curve of government down.

August 18, 2010
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Better, Faster, Cheaper

Tips for Serious Cost Cutters

Learn how to make structural changes that will bend the cost curve of government down.

August 18, 2010
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Better, Faster, Cheaper

A Terrible Thing to Waste

The saying may have its merits, but getting out ahead of a crisis is more sustainable and attainable.

July 28, 2010
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Better, Faster, Cheaper

Fiscal Crisis? Let the Games Begin

Games and simulations can be important tools as governments around the globe grapple with the grim reality of their fiscal situation.

July 8, 2010
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Better, Faster, Cheaper

Debt, Deficits, and the Road to Fiscal Sustainability

States, cities and many nations around the globe are facing an existential threat in the form of a massive fiscal imbalance.

July 1, 2010
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Better, Faster, Cheaper

The Pension Time Bomb -- Part I

In April 2005, San Diego mayor Dick Murphy stepped before a hastily as­sembled crowd of news reporters and announced his resignation. Murphy, elected just five...

July 20, 2009
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Better, Faster, Cheaper

The Pension Time Bomb, Part II

How can governments escape the ?scal black hole some already have entered and others are on the verge of falling into? Unfortunately, there is no...

November 1, 2009
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Better, Faster, Cheaper

Getting Past the Blame Game

Hurricane Katrina is the reigning poster child for government failure. In the days and weeks that followed, pundits and politicians rushed to fix blame on...

November 17, 2009
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Better, Faster, Cheaper

Arne, Katrina and Schumpeter

In politics, nothing is more dangerous than the truth. Hence, the kerfluffle over Education Secretary Arne Duncan's recent statement about New Orleans. "Let me be...

February 9, 2010
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Better, Faster, Cheaper

Health Care, Chaos, and the Challenge of Chickens in Manhattan

The debate surrounding the massive health care system overhaul that has been raging in Washington leaves one thing clear: Redesigning roughly one-seventh of the economy...

February 25, 2010
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Better, Faster, Cheaper

Navigating the Journey to Sustainable Government

The numbers do not lie. States, the federal government and many nations around the globe are facing an existential threat in the form of massive...

March 10, 2010
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