William D. Eggers is the executive director of the Center for Government Insights at Deloitte and the author or co-author of numerous books, studies and articles on government reform. His latest book, Delivering on Digital: the Innovators and Technologies that Are Transforming Government, was published in June 2016. He is a co-author of "Using AI to Unleash the Power of Unstructured Government Data," a Deloitte study released in January 2019.

Eggers' writings have won numerous awards, including the Louis Brownlow award for best book on public management, the Sir Antony Fisher award for best book promoting an understanding of the free economy, and the Roe Award for leadership and innovation in public-policy research. A former manager of the Texas Performance Review and director of e-Texas, he has advised governments around the world, and his commentaries have appeared in dozens of major media outlets.

Bill Eggers
January 10, 2020

The Powerful Potential of Anticipatory Government

New technologies can move the focus from cleaning up problems to preventing them, while putting taxpayer money to more efficient use. But governments lag the private sector in employing these evolving tools.
April 9, 2019

Government's Journey to the Future of Work

Public-sector management practices and workplace tools rooted in the distant past can't address today's complex challenges.
January 22, 2019

Government and the Predictive Power of Language

From preventing terrorism to spotting restaurant heath violations, a form of artificial intelligence called natural language processing can help connect the dots.
May 16, 2018

The Art of Nudging Technology Adoption in Government

There's always going to be resistance to change. Behavioral science can help overcome it.
October 25, 2017

One City’s Data-Driven Transformation

In its war on blighted properties, New Orleans is demonstrating its leadership in the use of data analytics.
July 26, 2017

How Government Data Can Supercharge the Nudge

Jurisdictions are tapping the latest in behavioral science to steer people toward better choices. Emerging technologies can increase its impact.
May 3, 2017

How Artificial Intelligence Is Already Changing Government

It's cutting costs and freeing up public workers to do things humans do best.
January 17, 2017

A ‘Whole of Government’ Approach to Social Problems

The success of an intergovernmental, cross-jurisdictional effort to reduce -- and end -- homelessness among veterans shows the way.
October 18, 2016

The Customer-Experience Prescription for Government

America's most successful companies have learned a lot about keeping their customers happy. The public sector can join that revolution.
August 30, 2016

Faster Government: Rethinking the Risk Equation

In a time of rapid change, being ready to fail early and get past it is essential.
June 15, 2016

Digital Government and the Virtues of Simplicity

The face government presents to the public is far too complex. If the public sector isn't to become increasingly irrelevant, that has to change.
October 30, 2015

5 Keys to Government’s Digital Transformation

It's risky and wrenching, but nothing is more important for the future of service delivery.
September 2, 2015

How the Internet of Things Could Transform Public Services

As technology evolves, governments are going to need to rethink how they do business.
May 19, 2015

What ‘Cognitive Government’ Could Do

To achieve real breakthroughs in public management, we need governments capable of continuously adapting to changing technology.
February 17, 2015

Government 2020: Imagining the Future

We don't know how technology and other forces are going to transform government. But that's no reason not to think about the changes that are coming.
November 20, 2014

The Rise of Customer-Centered Human Services

Technology-based practices adapted from the commercial world are taking social services beyond the one-size-fits-all approach.
August 6, 2014

Government Problems and the Power of Prizes

There's a reason the public sector is increasingly turning to competitions for innovative solutions. They work.
December 18, 2013

How to Keep a Big Government Project from Exploding on the Launchpad

Sometimes a major initiative can never recover from a poor launch. To maximize the chances of success, it's critical to avoid the "Overconfidence Trap."
September 18, 2013

The Case for Lightweight Government

Getting better results needn't always mean massive spending and heavy infrastructure. There are innovative ways to get the same results at a fraction of the cost, or even at no cost.
August 14, 2013

The Real Story of the State and Local Workforce

Layoffs make a lot of news, but over the long haul, governments have controlled their headcounts mostly through attrition. And salaries have more than kept up with the private sector's.
March 13, 2013

Getting Mobile Right: Six Steps to Success in Government

Mobile technology can be a powerful tool for both productivity and citizen engagement, but there are implementation pitfalls to avoid.
February 25, 2013

A Mobile Boost for Human Services

Smartphones and laptops not only can boost caseworkers' efficiency but also can enable them to spend more time where they are most needed: in the field.
February 13, 2013

Mobile Technology, Co-Creation and the Empowered Citizen

Mobile devices are powerful platforms for engaging citizens as partners in transforming the public sector. Governments need to move faster to take advantage of this opportunity.
October 3, 2012

'Where' Matters: Shaping Public Services for the Mobile Citizen

Advertisers aren't the only ones that can benefit from mobile devices' location-based services. The technology gives government an opportunity to deliver public services in remarkable new ways.
May 23, 2012

Five Ways Crowdsourcing Can Transform the Public Sphere

It’s a powerful concept, but governments need to use the right tool for the job at hand.
March 14, 2012

Intentionally Unreasonable Government

Transforming the way government works means no longer clinging to bygone processes. One way to break out of the mold is with a “disruptive hypothesis.”
January 18, 2012

The Public Sector, Disrupted

Government needs the kind of innovation that allows us to really get more for less.
October 12, 2011

Microtasking: the Next Frontier in Government Work?

It’s a way for governments to unleash the talents and energies of hundreds or thousands of people to solve problems and get big jobs done.
August 17, 2011

What Geeks Can Teach Government

Technology development works very differently from the way government programs are launched, managed — and ended. There are lessons for government in the way the gadgets we use are created.
July 6, 2011

Creating Cross-Boundary Teams

Instead of a single government entity trying to solve a problem, cross-boundary collaboration allows a whole group of players to tackle tough policy challenges.
June 15, 2011

The Power of Cross-Boundary Collaboration

It helps government officials create public value by connecting, innovating and executing.
March 22, 2011

Designing for Success

Lawmakers can steer clear of costly and politically embarrassing boondoggles while devoting scarce funds to their most promising new programs.
February 23, 2011

A Results-First Approach to Cost Reduction

When states and cities respond to record budget shortfalls with across-the-board cuts, some vital public services unnecessarily end up on the chopping block.
January 31, 2011

Cloud Computing in Government Explodes

State and local government should look at cloud computing as an emerging technology that has the potential to significantly streamline the way they use technology to deliver public services
January 26, 2011

Cutting Education Costs, Not Education

A few promising approaches to finding cost savings without cutting student services.
January 26, 2011

How to Save Education

Cost-savings ideas that don't come at the expense of a good education.
January 12, 2011

How New Governors Can Renew Public Trust

New governors are being greeted by a flood of red ink and a public that doesn't trust the state governments they run.
November 10, 2010

The Secret to Successful Change

It involves resolving the political leadership's and the bureaucracy's different appetites for change.
August 25, 2010

Too Many Governments?

It’s too early to call it a movement, but state and local officials are beginning to ask hard questions about the multiplicity of government agencies.
August 25, 2010

Overload: Streamlining Governments

Too much government? Maybe. Too many governments? Definitely.
August 18, 2010

Tips for Serious Cost Cutters

Learn how to make structural changes that will bend the cost curve of government down.
August 18, 2010

Serious Cost Cutters Only, Please

This column is for those public leaders who are looking to make structural changes that will bend the cost curve of government down.
July 28, 2010

A Terrible Thing to Waste

The saying may have its merits, but getting out ahead of a crisis is more sustainable and attainable.

Sustainable Government is Attainable Government

Don't wait for a crisis to drive change, make change a constant feature of government.
July 8, 2010

Fiscal Crisis? Let the Games Begin

Games and simulations can be important tools as governments around the globe grapple with the grim reality of their fiscal situation.
July 1, 2010

Debt, Deficits, and the Road to Fiscal Sustainability

States, cities and many nations around the globe are facing an existential threat in the form of a massive fiscal imbalance.
March 10, 2010

Navigating the Journey to Sustainable Government

The numbers do not lie. States, the federal government and many nations around the globe are facing an existential threat in the form of massive...

Navigating the Journey to Sustainable Government

The road to fiscal sanity requires the kind of big changes that our current democratic system makes difficult.
February 25, 2010

Health Care, Chaos, and the Challenge of Chickens in Manhattan

The debate surrounding the massive health care system overhaul that has been raging in Washington leaves one thing clear: Redesigning roughly one-seventh of the economy...
February 9, 2010

Arne, Katrina and Schumpeter

In politics, nothing is more dangerous than the truth. Hence, the kerfluffle over Education Secretary Arne Duncan's recent statement about New Orleans. "Let me be...

The Promise of Open Government

How the Obama administration's Open Government Directive can unlock government and open it up to citizens as never before.

Groundhog Day for Government: Avoiding the Same Old Traps

Successful public-sector initiatives follow a predictable path.
November 17, 2009

Getting Past the Blame Game

Hurricane Katrina is the reigning poster child for government failure. In the days and weeks that followed, pundits and politicians rushed to fix blame on...
November 1, 2009

The Pension Time Bomb, Part II

How can governments escape the ?scal black hole some already have entered and others are on the verge of falling into? Unfortunately, there is no...

ARRA: Going Beyond Compliance

The stimulus law's transparency requirements are an opportunity for governments to transform themselves permanently.
July 20, 2009

The Pension Time Bomb -- Part I

In April 2005, San Diego mayor Dick Murphy stepped before a hastily as­sembled crowd of news reporters and announced his resignation. Murphy, elected just five...

Failing the Right Way

Government innovators need to encourage a culture of innovation in which failure is not a four-letter word.

Government 2.0's Inauguration

What the Obama campaign taught us about collaboration.

Financial Insight: Key for Tough Times

Knowledge is power: State and local officials are handicapped by their lack of good financial data.

Innovation: Beyond the 'Big Bang'

Even those organizations doing some of the most creative work in government haven't necessarily created a culture of innovation, writes William D. Eggers. So how does government innovate more consistently?

No More One Size Fits All

Breaking down the larger customer population into subgroups that share similar characteristics allows organizations to service the unique needs of each group more efficiently and effectively, writes William D. Eggers.

Improving the Government Brand

The training grounds for our future public servants, William Eggers writes, are producing lots of future consultants, lobbyists and nonprofit executives.

Serving the Aging Citizen

In less than two decades, the number of Americans 65 and older will more than double in at least 20 states.

A Window of Opportunity for New State Leaders

States are more agile than the federal government in their ability to experiment with new solutions and to overcome partisan hurdles.

Bold Ideas and the Real World

Good ideas alone take you only so far. The policy world, after all, is littered with big ideas, badly executed.

Paying for Tomorrow

Public retirement systems are vastly underfunded, and the fix is quite simple: Costs must either be reduced to solve the problem or deferred to postpone the problem.

Harnessing the Wisdom of the Crowds

Experts don't come up with the best ideas. A large group of people is better at solving complex problems than an expert, no matter how brilliant.

Medicaid Management Makeover

Management matters: The manner in which Medicaid is administered significantly affects its performance.