April 9, 2019
Public-sector management practices and workplace tools rooted in the distant past can't address today's complex challenges.
January 22, 2019
From preventing terrorism to spotting restaurant heath violations, a form of artificial intelligence called natural language processing can help connect the dots.
May 16, 2018
There's always going to be resistance to change. Behavioral science can help overcome it.
October 25, 2017
In its war on blighted properties, New Orleans is demonstrating its leadership in the use of data analytics.
July 26, 2017
Jurisdictions are tapping the latest in behavioral science to steer people toward better choices. Emerging technologies can increase its impact.
May 3, 2017
It's cutting costs and freeing up public workers to do things humans do best.
January 17, 2017
The success of an intergovernmental, cross-jurisdictional effort to reduce -- and end -- homelessness among veterans shows the way.
October 18, 2016
America's most successful companies have learned a lot about keeping their customers happy. The public sector can join that revolution.
August 30, 2016
In a time of rapid change, being ready to fail early and get past it is essential.
June 15, 2016
The face government presents to the public is far too complex. If the public sector isn't to become increasingly irrelevant, that has to change.
October 30, 2015
It's risky and wrenching, but nothing is more important for the future of service delivery.
September 2, 2015
As technology evolves, governments are going to need to rethink how they do business.
May 19, 2015
To achieve real breakthroughs in public management, we need governments capable of continuously adapting to changing technology.
February 17, 2015
We don't know how technology and other forces are going to transform government. But that's no reason not to think about the changes that are coming.
November 20, 2014
Technology-based practices adapted from the commercial world are taking social services beyond the one-size-fits-all approach.
August 6, 2014
There's a reason the public sector is increasingly turning to competitions for innovative solutions. They work.
December 18, 2013
Sometimes a major initiative can never recover from a poor launch. To maximize the chances of success, it's critical to avoid the "Overconfidence Trap."
September 18, 2013
Getting better results needn't always mean massive spending and heavy infrastructure. There are innovative ways to get the same results at a fraction of the cost, or even at no cost.
August 14, 2013
Layoffs make a lot of news, but over the long haul, governments have controlled their headcounts mostly through attrition. And salaries have more than kept up with the private sector's.
March 13, 2013
Mobile technology can be a powerful tool for both productivity and citizen engagement, but there are implementation pitfalls to avoid.
February 25, 2013
Smartphones and laptops not only can boost caseworkers' efficiency but also can enable them to spend more time where they are most needed: in the field.
February 13, 2013
Mobile devices are powerful platforms for engaging citizens as partners in transforming the public sector. Governments need to move faster to take advantage of this opportunity.
October 3, 2012
Advertisers aren't the only ones that can benefit from mobile devices' location-based services. The technology gives government an opportunity to deliver public services in remarkable new ways.
May 23, 2012
It’s a powerful concept, but governments need to use the right tool for the job at hand.
March 14, 2012
Transforming the way government works means no longer clinging to bygone processes. One way to break out of the mold is with a “disruptive hypothesis.”
January 18, 2012
Government needs the kind of innovation that allows us to really get more for less.
October 12, 2011
It’s a way for governments to unleash the talents and energies of hundreds or thousands of people to solve problems and get big jobs done.
August 17, 2011
Technology development works very differently from the way government programs are launched, managed — and ended. There are lessons for government in the way the gadgets we use are created.
July 6, 2011
Instead of a single government entity trying to solve a problem, cross-boundary collaboration allows a whole group of players to tackle tough policy challenges.
June 15, 2011
It helps government officials create public value by connecting, innovating and executing.
March 22, 2011
Lawmakers can steer clear of costly and politically embarrassing boondoggles while devoting scarce funds to their most promising new programs.
February 23, 2011
When states and cities respond to record budget shortfalls with across-the-board cuts, some vital public services unnecessarily end up on the chopping block.
January 31, 2011
State and local government should look at cloud computing as an emerging technology that has the potential to significantly streamline the way they use technology to deliver public services
January 26, 2011
A few promising approaches to finding cost savings without cutting student services.
January 26, 2011
Cost-savings ideas that don't come at the expense of a good education.
January 12, 2011
New governors are being greeted by a flood of red ink and a public that doesn't trust the state governments they run.
November 10, 2010
It involves resolving the political leadership's and the bureaucracy's different appetites for change.
August 25, 2010
It’s too early to call it a movement, but state and local officials are beginning to ask hard questions about the multiplicity of government agencies.
August 25, 2010
Too much government? Maybe. Too many governments? Definitely.
August 18, 2010
Learn how to make structural changes that will bend the cost curve of government down.
August 18, 2010
This column is for those public leaders who are looking to make structural changes that will bend the cost curve of government down.
July 28, 2010
The saying may have its merits, but getting out ahead of a crisis is more sustainable and attainable.
Don't wait for a crisis to drive change, make change a constant feature of government.
July 8, 2010
Games and simulations can be important tools as governments around the globe grapple with the grim reality of their fiscal situation.
July 1, 2010
States, cities and many nations around the globe are facing an existential threat in the form of a massive fiscal imbalance.
March 10, 2010
The numbers do not lie. States, the federal government and many nations around the globe are facing an existential threat in the form of massive...
The road to fiscal sanity requires the kind of big changes that our current democratic system makes difficult.
February 25, 2010
The debate surrounding the massive health care system overhaul that has been raging in Washington leaves one thing clear: Redesigning roughly one-seventh of the economy...
February 9, 2010
In politics, nothing is more dangerous than the truth. Hence, the kerfluffle over Education Secretary Arne Duncan's recent statement about New Orleans. "Let me be...
How the Obama administration's Open Government Directive can unlock government and open it up to citizens as never before.
Successful public-sector initiatives follow a predictable path.
November 17, 2009
Hurricane Katrina is the reigning poster child for government failure. In the days and weeks that followed, pundits and politicians rushed to fix blame on...
November 1, 2009
How can governments escape the ?scal black hole some already have entered and others are on the verge of falling into? Unfortunately, there is no...
The stimulus law's transparency requirements are an opportunity for governments to transform themselves permanently.
July 20, 2009
In April 2005, San Diego mayor Dick Murphy stepped before a hastily assembled crowd of news reporters and announced his resignation. Murphy, elected just five...
Government innovators need to encourage a culture of innovation in which failure is not a four-letter word.
What the Obama campaign taught us about collaboration.
Knowledge is power: State and local officials are handicapped by their lack of good financial data.
Even those organizations doing some of the most creative work in government haven't necessarily created a culture of innovation, writes William D. Eggers. So how does government innovate more consistently?
Breaking down the larger customer population into subgroups that share similar characteristics allows organizations to service the unique needs of each group more efficiently and effectively, writes William D. Eggers.
The training grounds for our future public servants, William Eggers writes, are producing lots of future consultants, lobbyists and nonprofit executives.
In less than two decades, the number of Americans 65 and older will more than double in at least 20 states.
States are more agile than the federal government in their ability to experiment with new solutions and to overcome partisan hurdles.
Good ideas alone take you only so far. The policy world, after all, is littered with big ideas, badly executed.
Public retirement systems are vastly underfunded, and the fix is quite simple: Costs must either be reduced to solve the problem or deferred to postpone the problem.
Experts don't come up with the best ideas. A large group of people is better at solving complex problems than an expert, no matter how brilliant.
Management matters: The manner in which Medicaid is administered significantly affects its performance.