Internet Explorer 11 is not supported

For optimal browsing, we recommend Chrome, Firefox or Safari browsers.
Michele Causey

Michele Causey

Michele Causey is a managing director for Deloitte Consulting LLP, leading the company’s digital transformation efforts for federal, state and local government agencies. Before joining Deloitte, she managed the social services and government transformation department at the MITRE Corp. She is a former member of the federal Senior Executive Service, most recently with the Internal Revenue Service. She can be reached at michelecausey@deloitte.com.

Too many programs place the burden of complexity on citizens, leaving those who need services the most struggling to access them. To include marginalized users, services should be designed for them.