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Bill Eggers

William D. Eggers

Contributor

William D. Eggers is the executive director of the Center for Government Insights at Deloitte and the author or co-author of numerous books, studies and articles on government reform. His latest book, Delivering on Digital: the Innovators and Technologies that Are Transforming Government, was published in June 2016. He is a co-author of "Crafting an AI Strategy for Government Leaders," a Deloitte study released in December 2019.

Eggers' writings have won numerous awards, including the Louis Brownlow award for best book on public management, the Sir Antony Fisher award for best book promoting an understanding of the free economy, and the Roe Award for leadership and innovation in public-policy research. A former manager of the Texas Performance Review and director of e-Texas, he has advised governments around the world, and his commentaries have appeared in dozens of major media outlets.

Too many programs place the burden of complexity on citizens, leaving those who need services the most struggling to access them. To include marginalized users, services should be designed for them.
Rapidly maturing technologies hold the key for dramatic improvements across an institution that was designed for incremental change. Governments need to act quickly, deliberately and flexibly.
In responding to COVID-19, governments have been forced to move far more quickly and flexibly. What they've learned will prove invaluable as they prepare for the crises of the future.
Artificial intelligence has tremendous potential for government, but putting it to work requires making management choices up front. The last thing we need is for it to evolve unpredictably.
New technologies can move the focus from cleaning up problems to preventing them, while putting taxpayer money to more efficient use. But governments lag the private sector in employing these evolving tools.
Public-sector management practices and workplace tools rooted in the distant past can't address today's complex challenges.
From preventing terrorism to spotting restaurant heath violations, a form of artificial intelligence called natural language processing can help connect the dots.
In its war on blighted properties, New Orleans is demonstrating its leadership in the use of data analytics.
Jurisdictions are tapping the latest in behavioral science to steer people toward better choices. Emerging technologies can increase its impact.
It's cutting costs and freeing up public workers to do things humans do best.