Most cities contract out for jobs driving people with disabilities. The people in these positions often earn low wages, work long hours and sometimes even qualify for food stamps and Medicaid.
Drugs, crime and the social ills long associated with urban areas have migrated to rural America, and it's having a profound effect on the economy.
Government agencies can learn a lot from tracking and analyzing grievance claims.
Mediators can either make the already-uneasy relationship between reporters and public officials worse or better.