New York City has created the country's first municipal program that uses volunteer tech experts, including Facebook employees, to improve its emergency response.
BY: Brian Peteritas | District of Columbia |
December 4, 2012
Customer feedback on social media has become invaluable to private businesses in recent years. Now, cities like Washington, D.C., are turning to it to grade their agencies.
No matter what Washington does, it will fall to the states and localities to address the social, fiscal and economic effects. We need to talk about how that will play out.