Most people are able to apply online but only about a third of those who call reach a live person. The number of call center employees has dropped by nearly 40 percent over the past two years.
State legislatures will have a lot on their plates. They’ll deal with issues in wildly differing ways. We set the context for the 2020 session with an overview of abortion, election security, housing, immigration, net neutrality, pensions, pre-emption, recession fears, redistricting, vaping, and workforce.
A recent Urban Institute analysis shows how many years new state workers will need to put in before earning pension benefits from their employers.
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