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CES 2020: Trending Technologies and Issues

A quick look at tech trends and issues public leaders may face in 2020 coming out of last week’s Consumer Electronics Show.

CES 2020 Toyota Booth
CES Las Vegas 2020
Lucas Ropek
Last week, some 182,000 attendees and 4,500 exhibitors descended on Las Vegas for the annual Consumer Electronics Show (CES). Outside of the new product reveals, CES can also provide an early look at many of the new technologies and behaviors that government policymakers and IT executives will need to anticipate, implement, interface with, or regulate in the near future.

The Technology Policy Institute compiled an analysis of companies exhibiting at CES this year. Using this as a guide, we ranked six tech categories by number of exhibitors to provide some insight into topics public officials can expect to be dealing with in the year ahead.

Number of Exhibitors in Six Tech Categories at CES 2020


Top 10 Countries Represented

CES also is the self-proclaimed “global stage for innovation,” drawing companies from over 60 nations. Despite the U.S. government’s restriction of Huawei and the newly announced software export restrictions, China continues to have a large presence at CES.

Number of Exhibitors by Top 10 Countries at CES 2020


Deep Dive

Looking at two major categories from CES this year — smart home and vehicle technology — here’s a breakdown of the notable announcements from CES and why they are important for public officials.



Smart Homes

Citizen experiences with consumer technologies have historically shaped their expectations for government agencies — and the smart home is where it all starts. Here’s what we saw in smart home technology at CES this year:

  • Voice assistants are everywhere. Voice assistants, such as Alexa and Google home, were embedded into even more consumer experiences this year in a wide range of categories — from vehicles to toilets. The rise of voice assistants creates opportunities for agencies to build new means for citizens to interface with government, but this will also need to be balanced by adaptive regulations ensuring privacy. 
  • Consumer facial recognition sneaks in. Facial recognition technologies were also embedded in numerous smart home devices, which will undeniably raise questions about how the data is being used and protected for consumers. The use of facial recognition by the government is already a hotly debated topic across the country, so it will be interesting to track how state legislators respond to the growing consumer use and adoption of the technology.
  • Chatbots jump to video. Samsung announced a new “artificial human technology” called Neon, which it hopes to commercialize. Neon is not a digital assistant, but more like a video chatbot — that looks wildly real — that is designed to be used for more structured functions like customer service, teaching, and banking. We’ve seen chatbot utilization increase dramatically in government, so we’ll be watching to see if these video chatbots take off.
  • Smart home access is hot, but is it the next big cybersecurity risk? We saw many new smart home access technologies launched, such as the August Wi-Fi Smart Lock, which enables a seamless experience of getting in the door when you get home while raising some serious cybersecurity questions that states may begin to regulate. Last year, California became the first state to regulate cybersecurity of Internet of Things (IoT) devices, which may be just the beginning of states becoming more involved in this aspect of regulation.

Vehicle Technology

Government agencies have historically had a love-hate relationship with new transportation technologies, and here are the vehicle technology trends that stood out this year at CES:

  • Lots of new modes of mobility. There were many new modes of transportation announced that may fall into an uncertain regulatory area, similar to the challenges presented by bike-sharing and scooters. Here are a few that stood out:
  1. Hyundai’s S-A1 eVTOL Flying Taxi for Uber
  2. Segway’s S-Pod Chair
  3. Cybic E-Bike with Alexa
  4. Honorable Mention - Sony Made a Car!
  • Updated AV guidelines were released. The Department of Transportation released its updated guidelines for autonomous vehicles. Included in this fourth revision are three core foci for the development and integration of autonomous vehicles (also outlined through its Twitter thread):
  1. Protect Users and Communities
  2. Promote Efficient Markets
  3. Facilitate Coordinated Efforts

Privacy – A Final Note

One of the leading trends at CES was not a product but an issue: privacy. Privacy is an increasing focus for state and local government, leading to new C-level positions and legislation to protect consumers and their data. Here are some of the notable privacy announcements from CES this year:

 

Dustin Haisler is the Chief Innovation Officer of Governing's parent company e.Republic. Previously the finance director and later CIO for Manor, Texas, a small city outside Austin, Haisler quickly built a track record and reputation as an early innovator in civic tech. As Chief Innovation Officer, Haisler has a strategic role to help shape the company’s products, services and future direction. Primarily, he leads e.Republic Labs, a market connector created as an ecosystem to educate, accelerate and ultimately scale technology innovation within the public sector. Read his full bio.
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