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The Los Angeles County primary in March left voters waiting in line for hours and battling broken voting machines. With the presidential elections fast approaching, officials must work quickly to regain voter confidence.
Black Michigan Democrats have called for a ban on police use of identification technology because of its disproportionate misidentification of people of color. The legislation is part of a larger police reform bill.
Nearly 2 million unemployment claims that were filed months ago still haven’t been paid. Residents and lawmakers are frustrated by the state’s inability to keep up. “EDD is utterly failing millions of Californians.”
President Trump insists schools must reopen in the fall. It's a widely shared priority in terms of both childhood development and the economy, but there are serious challenges with the coronavirus still on the rise.
Smartphone-wielding citizens and the ease of video conferencing have largely taken the place of the public-access television of earlier decades. They raise new questions for public officials.
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To help contain the virus and keep people safe, the pandemic drove an urgent need for consistent and trustworthy information from government leaders.
Federal Communications Commission Chairman Ajit Pai, commenting on the Supreme Court’s decision that a 2015 federal law that allowed debt collectors to make robocalls was unconstitutional. (NPR — July 6, 2020)
The number of fraud reports that the Federal Trade Commission has received as of June 8 as the coronavirus has increased numbers of fraudulent unemployment claims. The reports amount to $59.2 million.
The president says vote by mail is riddled by fraud. Gov. DeSantis, who supports Trump, agrees, but the elections supervisor for Palm Beach County, who DeSantis appointed to the job, refutes that claim.
As shoppers stay home and the CDC encourages the use of touchless transactions, the amount of cashless payments has seen a steady increase. Some think this could be permanent while others expect a bounceback post pandemic.
Four state lawmakers will draft a bipartisan police accountability bill that will be up for consideration in a special session. Uncertain is whether it will address broader social and economic justice issues.
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As students and parents look to the fall, awaiting decisions about whether their school or university campus will open or close, many institutions are reimagining the possibilities and overall improvement of their education system.
A former Baltimore CFO and city manager for Cincinnati, Harry Black just started as Stockton’s city manager when the pandemic began, quickly followed by national protests. But with his extensive, unique career, he is ready to help the city succeed.
Oscar Veneszee Jr., a Black Facebook employee, said of his employer’s lack of opportunities for Black workers. Veneszee has filed an employment discrimination charge against the social media giant. (NPR — July 2, 2020)
The proportion of small business employees that have been supported by the Paycheck Protection Program during the economic downturn of the coronavirus pandemic.
Many believe that COVID-19, the protests over racial inequity and the upcoming election have increased opportunity for misinformation. Users will have to be especially critical of what they see online.
Though body cameras are most commonly associated with police, they have now extended into other industries for worker accountability. Body cams are now being used for product tracking, de-escalation and home security.
The state has been inundated with more than 600,000 residents filing for unemployment benefits. Even with hundreds of workers helping, approximately 40,000 phone calls each week go unanswered.
The state’s approved budget protects teachers from layoffs for now. But the state also approved a law that hopes to ensure high educational standards as many school districts consider remote learning for the fall.
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Unemployment claims and pandemic-related concerns pushed federal, state and local government agencies to a breaking point. So how can citizen experience leaders address top contact center priorities facing government agencies? Read more…
A scholar who's been studying the place for half a century thinks so, and it does seem to be ahead of other cities in some respects. But there also are some ways it's behind the curve.
Neema Singh Guliani, senior legislative counsel at the ACLU, speaking on police use of facial recognition technology. The ACLU is one of 40 civil rights, privacy and technology groups that composed a letter to members of Congress, advocating for a federal ban of facial recognition technology. (The Hill — July 2, 2020)
The estimated proportion of American workers who are now working remotely, according to a recent study by MIT economists. They concluded that 35.2 percent of workers switched to working remotely in response to the pandemic while 15 percent reported they were already working from home.
The Employment Development Department announced last week that unemployment applicants will now be able to receive benefits for a total of 59 weeks as a part of the Federal-State Extended Duration benefits program.
A hack against the Maine Information and Analysis Center revealed personal information about crime victims and suspects, but also raised concerns about the information being collected by the agency.
More than 30 percent of students in Columbus, Ohio, don’t have access to broadband. But even if they have access, they may not have the tech literacy to use it, which concerns educators as the school year approaches.
Plume is the first telehealth company that is dedicated to the health of the trans community. The app offers a staff that is almost entirely trans and allows patients to communicate through text or video-chat.
A collaboration between tech companies and several states got off the ground early in the pandemic using emergency contracts for testing. After a rocky start, the programs have entered their next phase.
Education Secretary Betsy DeVos, speaking about the Supreme Court's decision to allow taxpayer money to be put toward religious schools. (Reuters — June 30, 2020)
The number of confirmed coronavirus cases that Florida’s Department of Health reported on Thursday, breaking the previous state record of 9,585 cases that was reported last Saturday. New York is the only other state to break 10,000 daily cases, recording 12,847 cases on April 10.
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