The Future of Work
As the country still struggles with a mass worker shortage, some Ohio companies are trying to encourage workers to apply for positions with incentives that include pay increases, signing bonuses and flexible schedules.
After a year of system glitches and jobless claim fraud, the state claims it has improved its system and is ready to verify eligibility again. So far, ESD has sent verification notices to approximately 105,000 claimants.
Thousands of residents are still filing jobless claims and struggling to use the CONNECT website, but the state has recently ended its contract with the company that was providing 2,000 reps for the call centers.
62,000 Pennsylvanians filed unemployment claims within the first 12 hours of the system’s debut which caused state officials to deem the transition a success. But claimants are still experiencing insurmountable obstacles.
Women left the workforce during the pandemic from layoffs or to care for their children at a much higher rate than men. Experts hope women will return to work as schools and other businesses reopen.
COVID-19 proved even to skeptics that a lot of government business can be done from anywhere. So what happens to all the physical spaces that cities and states invested in to house their workforce?
The state’s public schools could be facing the largest number of teacher retirements ever, but factors like enrollment drops should take the sting out of it.
Cities and towns across the nation are reducing their hours or closing pools altogether because they cannot staff enough lifeguards. Reasons for the shortage vary but are related to fallout from the pandemic.
See simple ways agencies can improve the citizen engagement experience and make online work environments safer without busting the budget.
Whether your agency is already a well-oiled DevOps machine, or whether you’re just in the beginning stages of adopting a new software development methodology, one thing is certain: The security of your product is a top-of-mind concern.
The World Economic Forum predicts that by 2022, over half of the workforce will require significant reskilling or upskilling to do their jobs—and this data was published prior to the pandemic.
A new operating model is emerging for state and local government leaders as a result of the COVID-19 pandemic. It’s transforming the delivery of citizen services and engagement in ways that will accelerate resiliency in government. It will also help government attract, support, and retain the next generation of workers. But what changes will it bring and how can you prepare?
Now that 2021 is upon us and there is a faintly visible conclusion to the pandemic, the question remains — will public-sector contact centers revert to the models they had relied on prior to COVID-19?
While the key focus on cybersecurity and network safety will remain paramount in 2021, ongoing remote work will present opportunities for training, awareness building and collaboration.