Of Work

The Future of Work News

Bay Area Toll Workers Displaced as Caltrans Goes Digital

250 Caltrans toll-booth workers will be replaced by automated systems at the end of July. No workers have yet been laid-off and the department is working to connect the displaced workers with new opportunities.

Wastewater Has the Best Green Jobs Workers Don’t Know About

Wastewater offers high-tech jobs at the leading edge of sustainability and public health. But aging workers are leaving, creating a shortage of skilled workers. Public utilities need to step up their recruitment game.

New York’s Unemployment Claims System Still Doesn’t Work

Thousands of state residents needed to reapply for unemployment benefits after their one-year mark, once again overwhelming the state’s system, leaving claimants without answers or benefits.

Workers Will Return to Different Jobs Post-Pandemic

COVID forced businesses to adapt to the social distancing guidelines or close. As the economy continues to grow, many will return to the workforce in different positions than the ones they had pre-pandemic.

AI May Not Be the Answer to All that Ails Human Resources

Some companies have taken AI chatbots to another level, even offering automated psychotherapy. Others embed AI in work computers to detect burnout or other worrisome behavior. But the technology poses its own issues.

Wisconsin Partners Up for Unemployment System Overhaul

With the help of the federal digital consulting office 18F, the Wisconsin Department of Workforce Development will begin a highly anticipated overhaul of the state’s unemployment insurance system.

Workplaces Will Never Return to Pre-COVID Standards

Many believe that the coronavirus pandemic has set a new standard for workplace expectations. While companies may soon be reopening offices, remote work policies, worker flexibility and virtual training won’t go away.

Workers Not Receiving Mental Health Support During COVID

While some companies are advocating for their workers’ mental health, others seem to take advantage of remote workers’ blurred lines between work and home and many aren’t getting the support they need.

Can Businesses Require Workers to Get Vaccinated for COVID?

Tennessee businesses can mandate their employees get vaccines if being unvaccinated poses a threat to others in the workplace. But not all officials agree that COVID-19 vaccines should be required.

Unemployment Fraud Hurts Even Those With Jobs

In Florida, billions of dollars have been stolen by fraudsters filing for unemployment claims under a stolen identity, sometimes using names of individuals who are still working. The solution is better cybersecurity protection.

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Technology is Streamlining Complex Elections Processes

Too many governments still rely on paper, but that’s starting to change.

Strengthen Security and Improve Responsiveness

See simple ways agencies can improve the citizen engagement experience and make online work environments safer without busting the budget.

Five Steps for Deploying DevSecOps in Your Agency

Whether your agency is already a well-oiled DevOps machine, or whether you’re just in the beginning stages of adopting a new software development methodology, one thing is certain: The security of your product is a top-of-mind concern.

Creating a Culture of Lifelong Learning for the Workforce

The World Economic Forum predicts that by 2022, over half of the workforce will require significant reskilling or upskilling to do their jobs—and this data was published prior to the pandemic.

A New Operating Model for State and Local Government

A new operating model is emerging for state and local government leaders as a result of the COVID-19 pandemic. It’s transforming the delivery of citizen services and engagement in ways that will accelerate resiliency in government. It will also help government attract, support, and retain the next generation of workers. But what changes will it bring and how can you prepare?

Future of Work in the State and Local Arena

While the key focus on cybersecurity and network safety will remain paramount in 2021, ongoing remote work will present opportunities for training, awareness building and collaboration.

Did 2020 Reveal the Future of Public-Sector Contact Centers?

Now that 2021 is upon us and there is a faintly visible conclusion to the pandemic, the question remains — will public-sector contact centers revert to the models they had relied on prior to COVID-19?