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The Future of Work

Q&As
Industry Resources
  • The needs of citizens, communities, and employees are rapidly changing - and so must the public sector. The digital revolution is transforming the way we access information, connect with each other, and live our lives. In fact, by 2022, over 60% of global GDP will be digitized. This report outlines the steps necessary to transform your organization and empower your people through the decades ahead.
  • Organizations need data-driven insights to protect against cyber threats, optimize infrastructure and applications, and ensure that employees and customers can find the information they need. Read this eBook to learn how the power of search can help you create a blueprint for success for the workforce of the future.
  • The next phase of COVID-19 demands that CIOs play a broader and fundamentally more important role in evolving government toward the future. Read this paper to find out how you can use the Business Resiliency Framework to use cloud-based innovation to address current and future needs.
  • This paper discusses how state and local government leaders can take lessons learned from the pandemic to refine strategies that will safeguard operation continuity and community resiliency in the face of future challenges.
  • Learn how to unite people, process, and architecture through digital transformation, using open source principles.
  • Read this paper to find out how technology can enable next-generation workplaces to be safe, seamless, and engaging environments that optimize public resources.
  • Hiring, onboarding, training and communicating with employees is critical to business success. If these workflows are not managed efficiently, it can create a series of new administrative headaches.
  • With plans to shut down the state government’s data center as part of a wide-ranging modernization strategy, 2020 has been a groundbreaking year for Utah’s Department of Technology Services (DTS).
  • 2020 didn't change the future of work, it just hit the gas pedal. The pandemic forced many companies to go remote at a moment's notice. Learn the four key ways the pandemic accelerated the future we were already speeding toward.
  • As vaccines to fight the COVID pandemic emerge, contact centers across the whole supply chain—from pharmaceuticals to logistics to public sector agencies and healthcare providers—serve a critical role in delivering information and the vaccine to the public. Learn how to safely reopen your economy and empower your contact center.
  • COVID-19 taught us that the old way of doing business in person (or by phone, fax or mail) is over. Almost overnight, hundreds of thousands of government employees found themselves working remotely like everyone else, with their agencies scrambling to adjust. Today, there’s a better way to serve the public. Replace paper documents with digital services.