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The Future of Work

The Remote Work Workplace: Policies, Procedures and Processes for a New Era

Date: January 27, 2021 Moderator: Teri Takai

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In March 2020, as thousands of public sector workers shifted to remote work almost overnight, few would have guessed they would remain there for months. What followed was a real-world litmus test for whether government employees could effectively serve the public from home.

They passed with flying colors.

Now, public sector work has forever been altered, with many government leaders predicting a hybrid workforce in which some employees shift between the office and home, and some remain remote full time. After generations of in-office work, this massive long-term shift prompts critical questions that government leaders must be prepared to answer, including:

  • Who will pay for workspace, equipment and connectivity?
  • Are employees responsible for maintaining privacy of data? Does everyone need a VPN? What other security solutions need to be in place?
  • What mobile devices are needed?
  • How do we ensure employee morale remains high?
  • How do we effectively manage fully remote employees?

Calvin Rhodes, CIO for the state of Georgia and Executive Director of the Georgia Technology Authority Tanya Hannah, CIO, King County, WA Teri Takai, Co-executive Director, Center for Digital Government

Mad Skills in the (Government) House: Reskilling and Upskilling Your Employees

Date: February 10, 2021 Moderator: Phil Bertolini

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Government’s most important resource is its workforce – that has never been more clear than in 2020, when public sector employees weathered huge increases in demand for services despite extraordinary circumstances.

As the COVID-19 pandemic has dramatically accelerated technology adoption in state and local governments – including cloud, robotic process engineering, artificial intelligence, next-generation networks, collaboration tools and more – the need for employees who are equipped with the right skills has never been more important.

To ensure success of digital transformation initiatives and technology implementations, government leaders must have a strategy to reskill and upskill their employees for continued innovation.

Our panel discusses key parts of this strategy, including:

  • How to assess your team’s current skillsets
  • How to prepare a strategic training program to build the right skillsets internally and acquire the right skillsets externally
  • How to measure success
  • How to ensure you have a solid plan to evolve as technologies and priorities change
  • And more!


Rob Lloyd, Chief Information Officer, San Jose, CA Mike Leahy, Secretary of Information Technology, MD Department of Information Technology Phil Bertolini, Co-Director, Center for Digital Government

Staying Connected: The Collaboration Tools and Strategies that can Unite the Government Workforce

Date: March 16, 2021 Moderator: Phil Bertolini

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Remote work during the pandemic has made collaboration among state and local government workforces more important than ever before.

As the government workforce shifts to a more hybrid environment, with employees working at home and in the office, government leaders will need to evaluate the collaboration technologies that bring the most value to their organizations and the processes they may need to rework. They’ll also need to ensure their people – their most important resource – are set up for success in this new normal.

Our panel discusses:

  • Why collaboration tools are vital in a new era of the government workforce
  • How you can evaluate legacy processes to spark greater levels of productive collaboration
  • How you can measure success of your collaboration initiatives
  • Why people must be part of the solution


Sabra Schneider, Chief Information Officer, City of Bellevue, WA Nelson Moe, Chief Information Officer, Commonwealth of Virginia

The Happy Factor: How Employee Morale and Wellness are Critical to Your Agency’s Success

Date: April 13, 2021 Moderator: Teri Takai

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One of the many lessons learned during the COVID-19 pandemic is that remote work works – employees are just as productive from their couches and kitchen tables, if not more so, than they are in an office environment. But as leaders look toward the future, and potentially long-term remote and hybrid work plans, how can they support employees in this new environment?

There are important questions to consider:

  • How do organizations ensure the right balance of work and family?
  • How do hybrid and remote work impact employee morale?
  • How can organizations best focus on employee physical and mental health moving forward?

For answers to these questions and more, join Governing and Government Technology on April 13 at 10 a.m. Pacific/1 p.m. Eastern as we talk with Bill Kehoe, CIO of Los Angeles County, and Fred Brittain, CIO of the State of Maine, about how they are leading in this new normal.


Fred Brittain, Chief Information Officer, Maine Bill Kehoe, Chief Information Officer, LA County, CA

Privacy, Security and the Distributed Workforce: What You Need to Know

Date: May 12, 2021 Moderator: Phil Bertolini

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Providing seamless access to technology systems and applications is a key concern for public sector leaders who are embracing remote and hybrid workforces. Secure and simple access must ensure that the right people are accessing the right technology. And privacy is increasingly important as constituent services are delivered virtually.

Join Government Technology and Governing on May 12 at 10 a.m. Pacific/1 p.m. Eastern for a conversation about how you can enhance security and ensure optimum productivity in this new work environment.