Ken Miller

Recent Articles

• A Mold Epidemic in Government
• Nov 3, 2011
• Moldy thinking about public employees can lead to a host of problems.
• 8 Comments

• Steve Jobs' Legacy for Government
• Oct 13, 2011
• What the public sector can learn from the life of the Apple founder.
• 6 Comments

• What Do We Mean By 'Customer Service,' Anyway?
• Jul 27, 2011
• For the public sector to get 'service' right, we first have to know the definition.
• 2 Comments

• It's Time For Reader Requests
• Jul 13, 2011
• Let's start a dialogue about change in the public sector.
• 18 Comments

• The Second Body
• Jul 6, 2011
• Another school-cheating scandal -- this time in Atlanta -- could be a signal of a nationwide issue.
• 3 Comments

• The Dark Side of Awards and Accountability
• May 31, 2011
• Contributor Ken Miller draws from his latest book to explain how management-by-fear accountability systems rarely work and produce devastating side effects.
• 8 Comments

• Band of Brothers
• Apr 20, 2011
• Management-by-Fear, Part 2: True Accountability
• 9 Comments

• Management by Fear: Part 1
• Apr 4, 2011
• First in a 3-part exposé on the harmful effects of the miracle drug called Accountability
• 27 Comments

• Servant Leadership: The 8 Things Every New Department Director Needs to Know
• Jan 24, 2011
• A checklist for your first 90 days.
• 19 Comments

• Worse, Slower, Cheaper, But...
• Nov 23, 2010
• Is there true cost savings in consolidation? Ken and Bill debate the merits and demerits of such proposals and actions.
• 15 Comments

• Buried Treasure: Mapping the Real Cost-savings in Government
• Oct 5, 2010
• Easy-to-find cost savings are a thing of the past. If you want to find treasure today, you have to dig.
• 2 Comments

• Doing More With Less? It's a Pipe Dream.
• Sep 1, 2010
• All the challenges in government management share the same basic cause: a capacity problem.
• 9 Comments

• The Same Motivational Posters
• Aug 20, 2010
• In their travels, Bill Bott and Ken Miller have learned a simple truth: all government buildings are basically the same, right down to the motivational poster.
• 2 Comments

• A Broken Record
• Jul 13, 2010
• HR is not the solution because people are not the problem.
• 4 Comments

• Where Change Really Happens in Government
• Jun 11, 2010
• Government simply doesn’t have the capacity to do all the good we want to do in this world. Who will save us from this crisis and what can you do about it? In short: you, and everything.
• 11 Comments