Ken Miller is a GOVERNING contributor, blogging for GOVERNING Public Great. He is the founder of the Change and Innovation Agency and the author of GOVERNING's book "We Don't Make Widgets: Overcoming the Myths that Keep Government from Radically Improving."

Ken Miller
November 3, 2011

A Mold Epidemic in Government

Moldy thinking about public employees can lead to a host of problems.
October 13, 2011

Steve Jobs' Legacy for Government

What the public sector can learn from the life of the Apple founder.
July 27, 2011

What Do We Mean By 'Customer Service,' Anyway?

For the public sector to get 'service' right, we first have to know the definition.
July 13, 2011

It's Time For Reader Requests

Let's start a dialogue about change in the public sector.
July 6, 2011

The Second Body

Another school-cheating scandal -- this time in Atlanta -- could be a signal of a nationwide issue.
May 31, 2011

The Dark Side of Awards and Accountability

Contributor Ken Miller draws from his latest book to explain how management-by-fear accountability systems rarely work and produce devastating side effects.
April 20, 2011

Band of Brothers

Management-by-Fear, Part 2: True Accountability
April 4, 2011

Management by Fear: Part 1

First in a 3-part exposé on the harmful effects of the miracle drug called Accountability
January 24, 2011

Servant Leadership: The 8 Things Every New Department Director Needs to Know

A checklist for your first 90 days.
November 23, 2010

Worse, Slower, Cheaper, But...

Is there true cost savings in consolidation? Ken and Bill debate the merits and demerits of such proposals and actions.
October 5, 2010

Buried Treasure: Mapping the Real Cost-savings in Government

Easy-to-find cost savings are a thing of the past. If you want to find treasure today, you have to dig.
September 1, 2010

Doing More With Less? It's a Pipe Dream.

All the challenges in government management share the same basic cause: a capacity problem.
August 20, 2010

The Same Motivational Posters

In their travels, Bill Bott and Ken Miller have learned a simple truth: all government buildings are basically the same, right down to the motivational poster.
July 13, 2010

A Broken Record

HR is not the solution because people are not the problem.
June 11, 2010

Where Change Really Happens in Government

Government simply doesn’t have the capacity to do all the good we want to do in this world. Who will save us from this crisis and what can you do about it? In short: you, and everything.

The Cup Runneth Over

Government doesn't have the capacity to do all the good that is required. The solution: "increasing capacity."
November 5, 2009

The Profound Puzzles of Effective Management

Sudoku and the Sunday crossword can teach us a lot about leadership.
September 10, 2009

Frustrated by an Unchangeable Agency? Change Anyway.

The ten Paradoxical Commandments of government - the reasons why changing your agency is so hard.
July 9, 2009

Stop Complaining and Do It!

The three phases of any transformation
May 21, 2009

The Promise of Going 'Lean'

It's the latest, busiest trend in government management. Just don't call it a fad.
April 9, 2009

Running Business Like a Government

There's a lot that government does right. The private sector ought to take a few notes.
February 5, 2009

Free the Hostages

Sure, governments are monopolies. But they don't have to act like it.
December 1, 2008

Change the Lens

An open letter to President-elect Obama (and all other new government leaders) on the best ways to improve government.
September 1, 2008

The Crazy Cycle

The crushing effects of backlog, and how the Golden Arches can help you avoid them.
May 1, 2008

A Mug Full of Change

Employees don't need another new mug with a catchy slogan. They need context.
April 1, 2008

Competing Interests

Toothpaste and taxes can teach us a lot about simplifying government for citizens.
February 1, 2008

Profit-Sharing in Government

Motivate your employees by giving them a stake in your success. Just don't try to do it with money.
January 1, 2008

Greed is Good

Making a profit doesn't always mean money. It can be a lot more important than that.
December 1, 2007

Extreme Government Makeover

What can we learn from the George Foreman grill, Southwest Airlines and "Extreme Makeover: Home Edition"?
October 1, 2007

The Doorway to Your Culture

Your hiring process may be what's keeping your agency from achieving change.
September 1, 2007


Being an effective manager doesn't mean trying to tackle everything.
July 1, 2007

Guerrilla Warfare

How to create change when you're not in charge