Workforce
State and local governments face a tight labor market and a competitive disadvantage with the private sector. But salaries aren’t the only issue, with cities, counties and states all grappling with training, retention, remote work and increased union activity.
Most people are able to apply online but only about a third of those who call reach a live person. The number of call center employees has dropped by nearly 40 percent over the past two years.
Maury Regional has an app that allows patients to video chat their physicians for urgent care needs. The average wait time is between 5 and 7 minutes and prescriptions can be sent to a pharmacy of the patient’s choice.
