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The Future of Work: Building a Government Talent Strategy for 2022

What State and Local Leaders Need to Know to Modernize Workforce Planning

A report found that 21 percent of millenials have changed jobs within the past year, which is three times higher than non-millenials. The study also found that 55 percent of millennial workers are not engaged at work.
The state’s food assistance program’s Fresno County office experienced a 23 percent staff vacancy rate last month while applications for the food benefits increased by 18 percent from 2019 to 2021.
Much of the Seattle area’s office return is stuck in limbo, with just 36 percent of downtown office workers back as of last week. Employees continue working remotely and optimizing flexible schedules.
Our prisons don’t have enough staffers to protect inmates or themselves. Better pay, benefits and working conditions are needed, and there are other effective strategies.
The state’s Department of Administration’s Hearings and Appeals Division reports a backlog of 13,842 workers’ compensation cases, caused, in part, by the pandemic. Officials currently have no concrete plans for reform.
Burnout, retirements and uncompetitive salaries have exacerbated a growing scarcity of workers in critical job positions for managing infrastructure, transit and disaster preparedness.
Companies with 15 or more employees will have to list salary ranges for all job postings starting in May 2023. Many expect this transparency to help workers, especially women and people of color, to receive fair pay.
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A new operating model is emerging for state and local government leaders as a result of the COVID-19 pandemic. It’s transforming the delivery of citizen services and engagement in ways that will accelerate resiliency in government. It will also help government attract, support, and retain the next generation of workers. But what changes will it bring and how can you prepare?
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Now that 2021 is upon us and there is a faintly visible conclusion to the pandemic, the question remains — will public-sector contact centers revert to the models they had relied on prior to COVID-19?
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