The Future of Work: Building a Government Talent Strategy for 2022
What State and Local Leaders Need to Know to Modernize Workforce Planning
Special
Gig workers are largely ineligible for company unemployment assistance and health care which means many continue working despite virus-like symptoms. Some sick workers keep going because, “what would these people do if I didn’t do it?”
New Jersey’s system was written in a software language created in the 1950s and it can’t handle the large influx of unemployment claims. The problems heighten calls for a complete system rewrite.
The Pennsylvania Department of Labor and Industry says that about half of the recent million or more recent claims filed so far have been paid. “We will take care of everyone’s concerns.”
As unemployment claims continue to spike, the Labor Department’s website couldn’t handle the huge increase in volume. “We are going to work to make sure people get the unemployment that they need to get through this crisis.”
Instacart shoppers want health protections and extra pay while they work during the coronavirus outbreak, but the workers are all independent contractors. If they strike, they don’t get paid.
While many businesses are making financial cuts, some Silicon Valley companies have benefited from the online and remote shift, especially those that favor online interactions, purchasing and education.
According to Washington state’s Employment Security Department 133,464 residents filed for unemployment last week, five times greater than any week during the Great Recession, and the influx is creating tech issues.
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Just as private-sector companies are preparing their organizations for teleworking, state and local governments need to do the same.
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The World Economic Forum predicts that by 2022, over half of the workforce will require significant reskilling or upskilling to do their jobs—and this data was published prior to the pandemic.
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A new operating model is emerging for state and local government leaders as a result of the COVID-19 pandemic. It’s transforming the delivery of citizen services and engagement in ways that will accelerate resiliency in government. It will also help government attract, support, and retain the next generation of workers. But what changes will it bring and how can you prepare?
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Now that 2021 is upon us and there is a faintly visible conclusion to the pandemic, the question remains — will public-sector contact centers revert to the models they had relied on prior to COVID-19?
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While the key focus on cybersecurity and network safety will remain paramount in 2021, ongoing remote work will present opportunities for training, awareness building and collaboration.
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