The Future of Work: Building a Government Talent Strategy for 2022
What State and Local Leaders Need to Know to Modernize Workforce Planning
Special
The proposal would allocate $6.9 million to create the Excluded Workers Pilot Program, which would provide unemployment funds to undocumented workers who have been laid off or had a reduction in hours.
The state’s antiquated jobless aid system couldn’t handle the large influx of unemployment benefit claims brought on by the pandemic. While the system’s problems are not entirely resolved, it is better prepared for future spikes in claims.
As government call centers grapple with the nationwide staffing shortage and an influx in demand, some are implementing artificial intelligence tools to improve wait times and accessibility for callers.
A study of 3,000 companies found a correlation between local ‘social capital’ – which measures such variables as voter turnout and census response rates – and more women on corporate boards.
Construction and other industries supported by the new federal infrastructure law face labor shortages. Workforce development systems can help narrow that gap by supporting efforts to bring in women and workers of color.
People with criminal records just want to work, and they can be good employees. There’s a lot that governments could do to enable this untapped workforce.
Republican lawmakers and business groups argue that the state’s economy is suffering from too many people collecting unemployment benefits instead of working. But the effort could remove a financial safety net.
A labor union has alleged that its members were harassed, ostracized and deprived of clean restrooms by officials after exposing the city’s illegitimate practices. The city has said it is committed to rooting out corruption.
Half of public-sector workers are considering leaving their jobs. Unions have stepped up their role in retention and recruitment, but the ongoing lack of normalcy remains a serious challenge.
A federal appeals court upheld a union-backed law that bars state government officials from dissuading their employees from joining unions or paying union fees. The 2017 law was challenged with freedom of speech violation claims.
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Just as private-sector companies are preparing their organizations for teleworking, state and local governments need to do the same.
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A cooperative contract is an agreement between a local, state, regional, or federal government and businesses. The contract secures affordable rates and establishes delivery terms on goods that many agencies or offices need to have.
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The World Economic Forum predicts that by 2022, over half of the workforce will require significant reskilling or upskilling to do their jobs—and this data was published prior to the pandemic.
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A new operating model is emerging for state and local government leaders as a result of the COVID-19 pandemic. It’s transforming the delivery of citizen services and engagement in ways that will accelerate resiliency in government. It will also help government attract, support, and retain the next generation of workers. But what changes will it bring and how can you prepare?
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Now that 2021 is upon us and there is a faintly visible conclusion to the pandemic, the question remains — will public-sector contact centers revert to the models they had relied on prior to COVID-19?
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While the key focus on cybersecurity and network safety will remain paramount in 2021, ongoing remote work will present opportunities for training, awareness building and collaboration.
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