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The Future of Work: Building a Government Talent Strategy for 2022

What State and Local Leaders Need to Know to Modernize Workforce Planning

Companies across the nation have vowed to support access to abortion for their employees, sometimes offering as much as $10,000 to cover abortion-related expenses, but plans are unclear for how the coverage would play out.
The Department of Labor and Workforce Development said that it cannot access jobless claims data to make weekly unemployment benefit payments for 12,000 workers.
The California law, which makes it harder for companies to classify workers as contractors to legally guarantee minimum wages, overtime pay and compensation benefits, was challenged by freelance groups.
Before the pandemic, court systems across the nation were unable to meet the demand for public defenders, citing issues of low pay and severe overwork. COVID has only exacerbated the problem.
The e-commerce company has struggled throughout the pandemic with building too many warehouses and not having enough workers to staff them. But a 3.8-million-square-foot expansion in upstate New York has hired 1,500 full-time workers.
From 2000 to 2019, the Maine city’s pay gap between men and women shrank 21 percent and in 2019 women made 91 percent of what their male counterparts earned, 9 percentage points above the national average.
Some Alaskan employers are building housing for workers, including efforts to convert former military barracks and a state ferry into worker lodging, in hopes that relieving housing struggles will attract workers.
While new leadership and a quick economic rebound have allowed the state’s Employment Department to better address new claims and phone calls, the agency still has outstanding issues to be resolved.
In 2019, the New York State Industries for the Disabled helped employ 5,293 workers with a disability. Yet, the state ranked 43rd out of the 50 states for residents with a disability who were employed.
The ballot measure would have asked voters if app-based drivers should be considered employees or independent contractors. The judges said the petition was “vaguely worded.”
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Just as private-sector companies are preparing their organizations for teleworking, state and local governments need to do the same.
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A cooperative contract is an agreement between a local, state, regional, or federal government and businesses. The contract secures affordable rates and establishes delivery terms on goods that many agencies or offices need to have.
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A new operating model is emerging for state and local government leaders as a result of the COVID-19 pandemic. It’s transforming the delivery of citizen services and engagement in ways that will accelerate resiliency in government. It will also help government attract, support, and retain the next generation of workers. But what changes will it bring and how can you prepare?
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Now that 2021 is upon us and there is a faintly visible conclusion to the pandemic, the question remains — will public-sector contact centers revert to the models they had relied on prior to COVID-19?
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While the key focus on cybersecurity and network safety will remain paramount in 2021, ongoing remote work will present opportunities for training, awareness building and collaboration.
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