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We need a human being who really pays attention to every individual. There will never be a substitute for that.

Source: Oregonian | Portland, Ore. | March 13, 2012



Tiel Jackson, the state reporting manager for Portland Public Schools, which raised its graduation rate by 5 percent in one year by having people look through paper records because the district's electronic recordkeeping system was counting students who transferred out of the district as dropouts.

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