April 22, 2016
By showing what's possible, a Tennessee child-services provider has built a national reputation.
April 6, 2015
Technology is important, but it doesn't work without the right governance structures and partnerships.
March 23, 2015
By training 100 mid-level staffers as 'Data Fellows,' New Jersey's child-welfare agency has found a formula for improving outcomes.
October 28, 2014
Dedicated innovation offices are popping up at every level of government. A new report looks at where they are and what they're doing.
September 15, 2014
A few American communities are experimenting with participatory budgeting at the neighborhood level. Their experiences can help guide others interested in giving the idea a try.
January 2, 2014
A new report provides a checklist of a dozen issues that need to be addressed when governments contract for cloud computing services.
December 2, 2013
This social media tool is being embraced by governments far and wide. A new report offers guidance on what it can do and how to make it work.
November 5, 2013
Data-analysis techniques first developed by retailers to predict their customers' behavior are being adopted by police forces across the country, and they're seeing encouraging results.
April 1, 2013
By using video games to engage citizens in improving their communities, governments can tap into a powerful force: fun.
March 11, 2013
Technology is enabling citizens to be engaged as never before in designing policies and providing the services their communities need.
December 6, 2012
It's happening all over, and there's more to it than saving money. As a new study show, county governments are emerging as the key.
November 15, 2012
Collaborative networks are happening all over. A comprehensive new study focusing on public safety provides a roadmap for spreading them across the governmental landscape.
July 30, 2012
States have been on the front lines of a stimulus-driven revolution in accountability. A new report urges them to build on the lessons they have learned.
May 21, 2012
To address community-level priorities, the state has begun putting its agencies together with key public and private stakeholders. The approach has already produced some victories.
March 27, 2012
Government can’t succeed with massive projects? It can, and it does. But there are some characteristics that are key to successful major endeavors.
February 16, 2012
They are a growing corps, providing sophisticated analysis of the information governments collect to help leaders make better decisions.
November 1, 2011
New collaborative initiatives are tapping a growing willingness for Washington and the states to work together to find innovative ways to deliver services.
October 3, 2011
The Recovery Act is fading into history, but its tracking and reporting innovations are likely to be here to stay.
July 18, 2011
Some local governments are moving boldly ahead with sustainability initiatives that link to broader community goals.
June 2, 2011
The best way for government managers to engage the public via technology is to use the tools themselves. Officials must be seen as both engaged and engaging.
May 24, 2011
A guide to when and where public managers might seek -- or receive -- citizen input.
April 4, 2011
Energy management and sustainability is a rapidly expanding policy arena for local governments.
February 21, 2011
The new twist to innovation awards these days is to spark innovation by offering a reward to solve previously unsolved problems.
November 30, 2010
When it comes to stretching scarce dollars, states should examine recent trends in business best practices.
September 15, 2010
The process-improvement program has had success in Indiana and Louisiana.
Six Sigma, a process-improvement program, may be another management fad, but some of its methods are gaining traction in government.
June 26, 2010
The ability of GIS to empower citizens to actively participate in the delivery of public services is growing.
May 24, 2010
Governments hold enormous amounts of personal, sensitive information from health records to rap sheets, from income taxes paid to welfare benefits received.
Governments need to apply the science of analytics to the vast amount of data they collect.