John M. Kamensky is a senior fellow with the IBM Center for the Business of Government. He also is an associate partner with IBM Global Business Services and a fellow of the National Academy of Public Administration.

March 13, 2019

How Data Can Drive Performance for Social Services

A Colorado agency is using the approach in an unusual way: to orchestrate the efforts of service-delivery partners.
January 19, 2017

Why Big Data Is a Big Deal for Cities

As a new study shows, cities are moving rapidly to harness it and put it to work to make better decisions.
April 22, 2016

Performance Management on the Front Line

By showing what's possible, a Tennessee child-services provider has built a national reputation.
April 6, 2015

Improving Public Services: The Secrets of Award-Winning Cities

Technology is important, but it doesn't work without the right governance structures and partnerships.
March 23, 2015

Unleashing Evidence-Based Management in Government

By training 100 mid-level staffers as 'Data Fellows,' New Jersey's child-welfare agency has found a formula for improving outcomes.
October 28, 2014

Weaving Innovation into the Fabric of Bureaucracy

Dedicated innovation offices are popping up at every level of government. A new report looks at where they are and what they're doing.
September 15, 2014

When Citizens Decide How Public Money Is Spent

A few American communities are experimenting with participatory budgeting at the neighborhood level. Their experiences can help guide others interested in giving the idea a try.
January 2, 2014

Government in the Cloud: Minimizing the Risks

A new report provides a checklist of a dozen issues that need to be addressed when governments contract for cloud computing services.
December 2, 2013

Beyond the Suggestion Box: Government's Crowdsourcing Revolution

This social media tool is being embraced by governments far and wide. A new report offers guidance on what it can do and how to make it work.
November 5, 2013

Turning Police Officers into Data Detectives

Data-analysis techniques first developed by retailers to predict their customers' behavior are being adopted by police forces across the country, and they're seeing encouraging results.
April 1, 2013

The Games of Government

By using video games to engage citizens in improving their communities, governments can tap into a powerful force: fun.
March 11, 2013

When Citizens Deliver Services to Themselves

Technology is enabling citizens to be engaged as never before in designing policies and providing the services their communities need.
December 6, 2012

The Accelerating Movement to Share Services

It's happening all over, and there's more to it than saving money. As a new study show, county governments are emerging as the key.
November 15, 2012

The Art of Networking Government

Collaborative networks are happening all over. A comprehensive new study focusing on public safety provides a roadmap for spreading them across the governmental landscape.
July 30, 2012

Transparency in Spending for the Long Haul

States have been on the front lines of a stimulus-driven revolution in accountability. A new report urges them to build on the lessons they have learned.
May 21, 2012

How Oregon Networks for Solutions

To address community-level priorities, the state has begun putting its agencies together with key public and private stakeholders. The approach has already produced some victories.
March 27, 2012

Doing ‘Big Things’ in Government

Government can’t succeed with massive projects? It can, and it does. But there are some characteristics that are key to successful major endeavors.
February 16, 2012

Government’s Data Detectives

They are a growing corps, providing sophisticated analysis of the information governments collect to help leaders make better decisions.
November 1, 2011

Forums for Smarter Government

New collaborative initiatives are tapping a growing willingness for Washington and the states to work together to find innovative ways to deliver services.
October 3, 2011

Stimulating Lessons

The Recovery Act is fading into history, but its tracking and reporting innovations are likely to be here to stay.
July 18, 2011

A Path to Hometown Environmental Sustainability

Some local governments are moving boldly ahead with sustainability initiatives that link to broader community goals.
June 2, 2011

Wiki Good Government

The best way for government managers to engage the public via technology is to use the tools themselves. Officials must be seen as both engaged and engaging.
May 24, 2011

Public Engagement in a Wired World

A guide to when and where public managers might seek -- or receive -- citizen input.
April 4, 2011

Cities Leading on Sustainability

Energy management and sustainability is a rapidly expanding policy arena for local governments.
February 21, 2011

Spurring Innovation via Contests and Prizes

The new twist to innovation awards these days is to spark innovation by offering a reward to solve previously unsolved problems.
November 30, 2010

7 Best Practices for States in Trouble

When it comes to stretching scarce dollars, states should examine recent trends in business best practices.
September 15, 2010

Lean Six Sigma: Fad or Miracle Drug?

The process-improvement program has had success in Indiana and Louisiana.

Process-Improvement Programs: Right for Government?

Six Sigma, a process-improvement program, may be another management fad, but some of its methods are gaining traction in government.
June 26, 2010

GIS Helps Citizens Co-Deliver Public Services

The ability of GIS to empower citizens to actively participate in the delivery of public services is growing.
May 24, 2010

Cybersecurity: Can States Keep a Secret?

Governments hold enormous amounts of personal, sensitive information from health records to rap sheets, from income taxes paid to welfare benefits received.

Making Sense from Information Overload

Governments need to apply the science of analytics to the vast amount of data they collect.