Bill Bott

Recent Articles

• The People Aren't the Problem
• Feb 8, 2012
• A Case Study of One Public Employee
• 3 Comments

• Unresolved
• Jan 10, 2012
• Resolutions were meant to be broken. Here are two that government needs to break this year.
• 2 Comments

• Reevaluating Employee Evaluations
• Dec 8, 2011
• Annual employee appraisals are at best a waste of time -- and they could actually be keeping your agency from improving.
• 6 Comments

• Fixing Government's People Problem: A Modest Proposal
• Oct 5, 2011
• Clearly, the worst part about the public sector is its employees.
• 18 Comments

• Shame on Us: Part II
• Sep 14, 2011
• In government, good customer service means never having to call.
• 8 Comments

• Is Social Media a Wise Investment?
• Aug 10, 2011
• A reader asks about the importance of diving into Facebook and Twitter.
• 6 Comments

• It's Time For Reader Requests
• Jul 13, 2011
• Let's start a dialogue about change in the public sector.
• 18 Comments

• Serving Customers in Government
• Jun 30, 2011
• In government, the customer may not always be right, but they're still always the customer.
• 3 Comments

• Just How Important Is Customer Service?
• Jun 13, 2011
• In the public sector, great customer service is nice. But there's something else that matters more.
• 6 Comments

• Shame on Us
• Mar 16, 2011
• We've made it so difficult to access certain government services that we've ended up spawning entirely unnecessary industries.
• 12 Comments

• Fight the Urge to Reorganize
• Feb 24, 2011
• New government leaders will learn reorganizations have little to do with the work of their agencies.
• 9 Comments

• From Super Bowl Ads, Some Management Wisdom
• Feb 9, 2011
• What this year's most popular commercials can teach us about government management.

• New to Office? Better Call the Right Plays
• Dec 15, 2010
• Getting ready to take office is a lot like putting together a football team.

• Worse, Slower, Cheaper, But...
• Nov 23, 2010
• Is there true cost savings in consolidation? Ken and Bill debate the merits and demerits of such proposals and actions.
• 15 Comments

• Chip and a Chair
• Nov 10, 2010
• We can learn a lot about process improvement from poker. Well, from a poker movie, anyway.
• 1 Comments