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Bill Bott  |  Contributor

Email : bill@changeagents.info

Bill Bott is a GOVERNING contributor, and blogs for GOVERNING Public Great. Best known for his work consolidating the IT functions and staff in Missouri, he was recognized as a GOVERNING Public Official of the Year in 2007, and one of Government Technology's 2008 Doers, Dreamers, and Drivers.

Public Great

What to do with the 'Flo's' of Child Protection

If the work made passionate people act like Flo on the TV series "Alice," then the work can bring them back.

August 6, 2013
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Public Great

When Tragedy Strikes, Child Protections Hurt More Than Help

Agencies' tendency to add more rules (and thus work) every time something bad happens prevents child protection workers from doing everything they can to keep kids safe.

June 25, 2013
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Public Great

What Citizens Really Want

Above all else, citizens want results. When they don't get them, they morph into selfish people.

April 7, 2013
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Public Great

Remembering Tom Clements

The leader of Colorado’s prison system, who was killed last week, was a hero to communities that probably never knew his name.

March 25, 2013
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Public Great

It’s Not Rocket Science

IT isn’t the solution to all our problems, and it shouldn’t take a rocket scientist to see that NASA should postpone liftoff for its new procurement system.

March 11, 2013
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Public Great

Epic Technology Failures

There are many, but tracking software -- which various government agencies make use of every day -- is one of the biggest.

February 22, 2013
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Public Great

A TV-Inspired New Year's Resolution for Improving Government Services

Reality TV reveals the problems with government services, but how do we fix them?

January 10, 2013
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Public Great

Fear and Loathing in Chicago

Management lessons from the teachers' strike.

September 20, 2012
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Public Great

Management Fads in Government Come and Go

But black belts, "Lean" t-shirts and TQM posters are forever. Well, not really.

September 11, 2012
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Public Great

Putting Olympic Passion to Work

The Games may be over, but public workers must still find the drive to go for the gold.

August 13, 2012
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Public Great

Spam and Spam a Lot

The false hopes of unnecessary solutions can drown out meaningful conversation about how to fix government processes.

August 2, 2012
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Public Great

Governments and the Hail Mary Pass

Good management is a four-quarter commitment, not a last-ditch effort.

June 21, 2012
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Public Great

Government Scandals: Why We Shouldn't Overreact

Recent abuses in the GSA, the Secret Service and the ICE are reprehensible. But they're no reason to overhaul government policies.

May 15, 2012
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Public Great

Improving Government Management: Time to Get Radical

Stop thinking about the work involved in a given task, and start thinking about everything else.

April 11, 2012
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Public Great

'Bad Idea Jeans': Why Do Governments Keep Making the Same Management Mistakes?

States and localities keep trying on the same pair of pants and expecting them to fit differently.

March 26, 2012
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Public Great

The 'Paper Pipe' and the 'Practical Pipe'

Part 2 of the tale of the overworked social worker.

February 14, 2012
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Public Great

The People Aren't the Problem

A Case Study of One Public Employee

February 8, 2012
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Public Great

Unresolved

Resolutions were meant to be broken. Here are two that government needs to break this year.

January 10, 2012
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Public Great

Reevaluating Employee Evaluations

Annual employee appraisals are at best a waste of time -- and they could actually be keeping your agency from improving.

December 8, 2011
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Public Great

Fixing Government's People Problem: A Modest Proposal

Clearly, the worst part about the public sector is its employees.

October 5, 2011
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Public Great

Shame on Us: Part II

In government, good customer service means never having to call.

September 14, 2011
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Public Great

Is Social Media a Wise Investment?

A reader asks about the importance of diving into Facebook and Twitter.

August 10, 2011
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Public Great

It's Time For Reader Requests

Let's start a dialogue about change in the public sector.

July 13, 2011
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Public Great

Serving Customers in Government

In government, the customer may not always be right, but they're still always the customer.

June 30, 2011
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Public Great

Just How Important Is Customer Service?

In the public sector, great customer service is nice. But there's something else that matters more.

June 13, 2011
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Public Great

Shame on Us

We've made it so difficult to access certain government services that we've ended up spawning entirely unnecessary industries.

March 16, 2011
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Public Great

Fight the Urge to Reorganize

New government leaders will learn reorganizations have little to do with the work of their agencies.

February 24, 2011
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Public Great

From Super Bowl Ads, Some Management Wisdom

What this year's most popular commercials can teach us about government management.

February 9, 2011
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Public Great

New to Office? Better Call the Right Plays

Getting ready to take office is a lot like putting together a football team.

December 15, 2010
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Public Great

Worse, Slower, Cheaper, But...

Is there true cost savings in consolidation? Ken and Bill debate the merits and demerits of such proposals and actions.

November 23, 2010
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Public Great

Chip and a Chair

We can learn a lot about process improvement from poker. Well, from a poker movie, anyway.

November 10, 2010
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Public Great

The Scariest Four Words in Government

In the public sector, there's one phrase that's downright bone-chilling.

October 25, 2010
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Public Great

Government Inefficiency? Blame Division-of-Labor Pains.

The roots of the problems with government processes go all the way back to Adam Smith.

September 15, 2010
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Public Great

The Same Motivational Posters

In their travels, Bill Bott and Ken Miller have learned a simple truth: all government buildings are basically the same, right down to the motivational poster.

August 20, 2010
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Public Great

Ever Get That Sinking Feeling?

The closure of the Defense Department's Business Transformation Agency is unfortunate, but too often these things fall into a pattern as predictable as the end of "Titanic."

August 13, 2010
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Public Great

Why Pipes?

This month, the Public Great blog looks at why government processes are like a series of pipes, and why they're so clogged up.

August 4, 2010
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Public Great

Don't Put All Your Eggs in the Technology Basket

Technology didn't create the flawed processes and overly complicated systems that make government inefficient. So why do so many people think tech upgrades will fix those problems?

June 21, 2010
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Public Great

What the American Revolution Can Teach Us About Government Management

It's the Fourth of July. Let's blow something up.

July 2, 2010
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Public Great

A Personal Reader on Management, Change and Technology in Government

Here is the essential digest of articles that reflect my view of the world -- or at least that part of it that relates to government, technology and management. If Public Great is a buffet of new ideas, here is a sampler plate:

April 29, 2010
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Public Great

Consolidating? Bring Coffee, Snacks and a Cot

A personal take on the merits of IT consolidation in government.

April 30, 2010
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Public Great

'Lean' Me: Technology is not about Super Sizing Government

If you’re counting on technology to swoop in and save the day, you may be wasting a lot of hope, and a lot of money.

May 3, 2010
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