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• It’s Not Rocket Science
• Posted By: Bill Bott |   27 Days Ago
• IT isn’t the solution to all our problems, and it shouldn’t take a rocket scientist to see that NASA should postpone liftoff for its new procurement system.
• 2 Comments

• Epic Technology Failures
• Posted By: Bill Bott |   February 22, 2013
• There are many, but tracking software -- which various government agencies make use of every day -- is one of the biggest.
• 2 Comments

• A TV-Inspired New Year's Resolution for Improving Government Services
• Posted By: Bill Bott |   January 10, 2013
• Reality TV reveals the problems with government services, but how do we fix them?
• 2 Comments

• Fear and Loathing in Chicago
• Posted By: Bill Bott |   September 20, 2012
• Management lessons from the teachers' strike.
• 7 Comments

• Management Fads in Government Come and Go
• Posted By: Bill Bott |   September 11, 2012
• But black belts, "Lean" t-shirts and TQM posters are forever. Well, not really.
• 12 Comments

• Putting Olympic Passion to Work
• Posted By: Bill Bott |   August 13, 2012
• The Games may be over, but public workers must still find the drive to go for the gold.
• 6 Comments

• Spam and Spam a Lot
• Posted By: Bill Bott |   August 2, 2012
• The false hopes of unnecessary solutions can drown out meaningful conversation about how to fix government processes.
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• Governments and the Hail Mary Pass
• Posted By: Bill Bott |   June 21, 2012
• Good management is a four-quarter commitment, not a last-ditch effort.

• Government Scandals: Why We Shouldn't Overreact
• Posted By: Bill Bott |   May 15, 2012
• Recent abuses in the GSA, the Secret Service and the ICE are reprehensible. But they're no reason to overhaul government policies.
• 11 Comments

• Improving Government Management: Time to Get Radical
• Posted By: Bill Bott |   April 11, 2012
• Stop thinking about the work involved in a given task, and start thinking about everything else.
• 4 Comments

• 'Bad Idea Jeans': Why Do Governments Keep Making the Same Management Mistakes?
• Posted By: Bill Bott |   March 26, 2012
• States and localities keep trying on the same pair of pants and expecting them to fit differently.
• 5 Comments

• The 'Paper Pipe' and the 'Practical Pipe'
• Posted By: Bill Bott |   February 14, 2012
• Part 2 of the tale of the overworked social worker.
• 6 Comments

• The People Aren't the Problem
• Posted By: Bill Bott |   February 8, 2012
• A Case Study of One Public Employee
• 3 Comments

• Unresolved
• Posted By: Bill Bott |   January 10, 2012
• Resolutions were meant to be broken. Here are two that government needs to break this year.
• 2 Comments

• Reevaluating Employee Evaluations
• Posted By: Bill Bott |   December 8, 2011
• Annual employee appraisals are at best a waste of time -- and they could actually be keeping your agency from improving.
• 6 Comments

• A Mold Epidemic in Government
• Posted By: Ken Miller |   November 3, 2011
• Moldy thinking about public employees can lead to a host of problems.
• 8 Comments

• Steve Jobs' Legacy for Government
• Posted By: Ken Miller |   October 13, 2011
• What the public sector can learn from the life of the Apple founder.
• 6 Comments

• Fixing Government's People Problem: A Modest Proposal
• Posted By: Bill Bott |   October 5, 2011
• Clearly, the worst part about the public sector is its employees.
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• Shame on Us: Part II
• Posted By: Bill Bott |   September 14, 2011
• In government, good customer service means never having to call.
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Recent Posts

• Remembering Tom Clements
• Posted By: Bill Bott |   13 Days Ago
• The leader of Colorado’s prison system, who was killed last week, was a hero to communities that probably never knew his name.
• 3 Comments

• It’s Not Rocket Science
• Posted By: Bill Bott |   27 Days Ago
• IT isn’t the solution to all our problems, and it shouldn’t take a rocket scientist to see that NASA should postpone liftoff for its new procurement system.
• 2 Comments

• Epic Technology Failures
• Posted By: Bill Bott |   February 22, 2013
• There are many, but tracking software -- which various government agencies make use of every day -- is one of the biggest.
• 2 Comments

• A TV-Inspired New Year's Resolution for Improving Government Services
• Posted By: Bill Bott |   January 10, 2013
• Reality TV reveals the problems with government services, but how do we fix them?
• 2 Comments

• Shame on Us: Part II
• Posted By: Bill Bott |   September 14, 2011
• In government, good customer service means never having to call.
• 8 Comments

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• Just How Important Is Customer Service?
• Management Fads in Government Come and Go
• It’s Not Rocket Science

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Comments

• Remembering Tom Clements
  
  "Thanks for your wonderful tribute to Tom. He epitomized public service. I knew Tom and..."
• It’s Not Rocket Science
  
  "That's a great point, both in human trafficking and the hassle. There is a rising trend..."