Related posts

• Unresolved
• Posted By: Bill Bott |   29 Days Ago
• Resolutions were meant to be broken. Here are two that government needs to break this year.
• 2 Comments

• Reevaluating Employee Evaluations
• Posted By: Bill Bott |   December 8, 2011
• Annual employee appraisals are at best a waste of time -- and they could actually be keeping your agency from improving.
• 6 Comments

• A Mold Epidemic in Government
• Posted By: Ken Miller |   November 3, 2011
• Moldy thinking about public employees can lead to a host of problems.
• 8 Comments

• Steve Jobs' Legacy for Government
• Posted By: Ken Miller |   October 13, 2011
• What the public sector can learn from the life of the Apple founder.
• 5 Comments

• Fixing Government's People Problem: A Modest Proposal
• Posted By: Bill Bott |   October 5, 2011
• Clearly, the worst part about the public sector is its employees.
• 18 Comments

• Shame on Us: Part II
• Posted By: Bill Bott |   September 14, 2011
• In government, good customer service means never having to call.
• 8 Comments

• Is Social Media a Wise Investment?
• Posted By: Bill Bott |   August 10, 2011
• A reader asks about the importance of diving into Facebook and Twitter.
• 6 Comments

• What Do We Mean By 'Customer Service,' Anyway?
• Posted By: Ken Miller |   July 27, 2011
• For the public sector to get 'service' right, we first have to know the definition.
• 2 Comments

• It's Time For Reader Requests
• Posted By: Ken Miller, Bill Bott |   July 13, 2011
• Let's start a dialogue about change in the public sector.
• 18 Comments

• The Second Body
• Posted By: Ken Miller |   July 6, 2011
• Another school-cheating scandal -- this time in Atlanta -- could be a signal of a nationwide issue.
• 3 Comments

• Serving Customers in Government
• Posted By: Bill Bott |   June 30, 2011
• In government, the customer may not always be right, but they're still always the customer.
• 3 Comments

• Just How Important Is Customer Service?
• Posted By: Bill Bott |   June 13, 2011
• In the public sector, great customer service is nice. But there's something else that matters more.
• 6 Comments

• Band of Brothers
• Posted By: Ken Miller |   April 20, 2011
• Management-by-Fear, Part 2: True Accountability
• 8 Comments

• Misplaced Measurement Management
• Posted By: |   April 20, 2011
• Why does government use performance measurement to find heroes and culprits, rather than solutions?
• 2 Comments

• Management by Fear: Part 1
• Posted By: Ken Miller |   April 4, 2011
• First in a 3-part exposé on the harmful effects of the miracle drug called Accountability
• 26 Comments

• Shame on Us
• Posted By: Bill Bott |   March 16, 2011
• We've made it so difficult to access certain government services that we've ended up spawning entirely unnecessary industries.
• 12 Comments

• Fight the Urge to Reorganize
• Posted By: Bill Bott |   February 24, 2011
• New government leaders will learn reorganizations have little to do with the work of their agencies.
• 9 Comments

• From Super Bowl Ads, Some Management Wisdom
• Posted By: Bill Bott |   February 9, 2011
• What this year's most popular commercials can teach us about government management.

• Servant Leadership: The 8 Things Every New Department Director Needs to Know
• Posted By: Ken Miller |   January 24, 2011
• A checklist for your first 90 days.
• 19 Comments

Recent Posts

• Shame on Us: Part II
• Posted By: Bill Bott |   September 14, 2011
• In government, good customer service means never having to call.
• 8 Comments

• It's Time For Reader Requests
• Posted By: Ken Miller, Bill Bott |   July 13, 2011
• Let's start a dialogue about change in the public sector.
• 18 Comments

• Band of Brothers
• Posted By: Ken Miller |   April 20, 2011
• Management-by-Fear, Part 2: True Accountability
• 8 Comments

• Management by Fear: Part 1
• Posted By: Ken Miller |   April 4, 2011
• First in a 3-part exposé on the harmful effects of the miracle drug called Accountability
• 26 Comments

• Shame on Us
• Posted By: Bill Bott |   March 16, 2011
• We've made it so difficult to access certain government services that we've ended up spawning entirely unnecessary industries.
• 12 Comments

Most Viewed

This Section    |    Whole Site

• The People Aren't the Problem
• A Mold Epidemic in Government
• Reevaluating Employee Evaluations
• Unresolved
• Steve Jobs' Legacy for Government

• Why Does Our Infrastructure Resemble a Third World Country’s?
• How Game Theory is Reinventing Crime Fighting
• Why Has Indiana Spent Thousands Lobbying for Keystone Oil Pipeline?
• Denver Health Becomes Profitable After Using Toyota as a Template
• Did the Stimulus Do Anything for Transparency?

Comments

• Band of Brothers
  
  "Oh yes - I forgot to mention - accountability to your peers and organization is key, and..."
• Unresolved
  
  "We seem to be functioning on the fear factor right now. It seems that Sr management is..."
• Steve Jobs' Legacy for Government
  
  "I have nothing but respect for this modern inventor's skills. However, don't forget he..."
• A Mold Epidemic in Government
  
  "BAM... Right on the head. So what are we going to ? The administration wants to put an..."
• The People Aren't the Problem
  
  "Not suprising. Throughout the country jobs like this are difficult and hard to do. It..."