August 6, 2013
If the work made passionate people act like Flo on the TV series "Alice," then the work can bring them back.
June 25, 2013
Agencies' tendency to add more rules (and thus work) every time something bad happens prevents child protection workers from doing everything they can to keep kids safe.
April 7, 2013
Above all else, citizens want results. When they don't get them, they morph into selfish people.
March 25, 2013
The leader of Colorado’s prison system, who was killed last week, was a hero to communities that probably never knew his name.
March 11, 2013
IT isn’t the solution to all our problems, and it shouldn’t take a rocket scientist to see that NASA should postpone liftoff for its new procurement system.
February 22, 2013
There are many, but tracking software -- which various government agencies make use of every day -- is one of the biggest.
January 10, 2013
Reality TV reveals the problems with government services, but how do we fix them?
September 20, 2012
Management lessons from the teachers' strike.
September 11, 2012
But black belts, "Lean" t-shirts and TQM posters are forever. Well, not really.
August 13, 2012
The Games may be over, but public workers must still find the drive to go for the gold.
August 2, 2012
The false hopes of unnecessary solutions can drown out meaningful conversation about how to fix government processes.
June 21, 2012
Good management is a four-quarter commitment, not a last-ditch effort.
May 15, 2012
Recent abuses in the GSA, the Secret Service and the ICE are reprehensible. But they're no reason to overhaul government policies.
April 11, 2012
Stop thinking about the work involved in a given task, and start thinking about everything else.
March 26, 2012
States and localities keep trying on the same pair of pants and expecting them to fit differently.
February 14, 2012
Part 2 of the tale of the overworked social worker.
February 8, 2012
A Case Study of One Public Employee
January 10, 2012
Resolutions were meant to be broken. Here are two that government needs to break this year.
December 8, 2011
Annual employee appraisals are at best a waste of time -- and they could actually be keeping your agency from improving.
October 5, 2011
Clearly, the worst part about the public sector is its employees.
September 14, 2011
In government, good customer service means never having to call.
August 10, 2011
A reader asks about the importance of diving into Facebook and Twitter.
July 13, 2011
Let's start a dialogue about change in the public sector.
June 30, 2011
In government, the customer may not always be right, but they're still always the customer.
June 13, 2011
In the public sector, great customer service is nice. But there's something else that matters more.
March 16, 2011
We've made it so difficult to access certain government services that we've ended up spawning entirely unnecessary industries.
February 24, 2011
New government leaders will learn reorganizations have little to do with the work of their agencies.
February 9, 2011
What this year's most popular commercials can teach us about government management.
December 15, 2010
Getting ready to take office is a lot like putting together a football team.
November 23, 2010
Is there true cost savings in consolidation? Ken and Bill debate the merits and demerits of such proposals and actions.
November 10, 2010
We can learn a lot about process improvement from poker. Well, from a poker movie, anyway.
October 25, 2010
In the public sector, there's one phrase that's downright bone-chilling.
September 15, 2010
The roots of the problems with government processes go all the way back to Adam Smith.
August 20, 2010
In their travels, Bill Bott and Ken Miller have learned a simple truth: all government buildings are basically the same, right down to the motivational poster.
August 13, 2010
The closure of the Defense Department's Business Transformation Agency is unfortunate, but too often these things fall into a pattern as predictable as the end of "Titanic."
August 4, 2010
This month, the Public Great blog looks at why government processes are like a series of pipes, and why they're so clogged up.
July 2, 2010
It's the Fourth of July. Let's blow something up.
June 21, 2010
Technology didn't create the flawed processes and overly complicated systems that make government inefficient. So why do so many people think tech upgrades will fix those problems?
May 3, 2010
If you’re counting on technology to swoop in and save the day, you may be wasting a lot of hope, and a lot of money.
April 30, 2010
A personal take on the merits of IT consolidation in government.
April 29, 2010
Here is the essential digest of articles that reflect my view of the world -- or at least that part of it that relates to government, technology and management. If Public Great is a buffet of new ideas, here is a sampler plate: