"If you're calling about a heart attack, you go to the back of the queue."

Alex Dizengof, chief technology officer and cofounder of Carbyne, a company that makes software for emergency call centers, explaining a key flaw in traditional 911 systems. The comment comes as New Orleans rolls out AI-assisted call triaging to manage heavy demand on its emergency lines. During peak times, hundreds of callers often report duplicate incidents, such as traffic crashes, overwhelming operators and delaying urgent calls. By using AI to identify and filter duplicate reports, the city aims to free up call takers and prioritize life-threatening emergencies, while also introducing AI for non-emergency 311 information calls. (NOLA.com)