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Mark Toner

Mark Toner


Mark Toner is a GOVERNING contributor.

The technology is taking root in the region, with states like Wyoming and Colorado opening doors to developers and agencies. But potential technical and regulatory barriers need to be addressed.
Once a tech laggard, government has embraced remote work, virtual meetings and online service delivery. But continued success calls for deeper changes. Here's what needs to be done to maintain progress.
The AI-driven technology helped states and localities deal with overloaded hotlines during the pandemic. But it will have to do more than answer simple questions if it's going to be truly effective.
As schools rapidly transition to online learning during the COVID-19 crisis, there's growing evidence that poor planning coupled with insufficient tech resources have diminished K-12 education for some students.