ADVERTISEMENT

Authors

Mark Toner  |  Contributor

Email : mark.toner@gmail.com

Mark Toner is a GOVERNING contributor.

THE FUTURE OF What’s Next

Government Wants Some Straight Talk About Chatbots

The AI-driven technology helped states and localities deal with overloaded hotlines during the pandemic. But it will have to do more than answer simple questions if it's going to be truly effective.

August 24, 2020
Read More

THE FUTURE OF What’s Next

Pandemic Exposes Equity, Access Gaps in Distance Learning

As schools rapidly transition to online learning during the COVID-19 crisis, there's growing evidence that poor planning coupled with insufficient tech resources have diminished K-12 education for some students.

May 22, 2020
Read More