Turning a Bike Into a Motorcycle

There's no harder time to redesign services than in a recession. But there is also no better time, writes Babak Armajani, our colleague at Management Insights.

Armajani offers four tips on how to redesign your organization, and ultimately, reap the rewards. READ MORE.

Management Insights is published here on Governing.com in collaboration with the Ash Center for Democratic Governance and Innovation at the Harvard Kennedy School. The column is moderated by Stephen Goldsmith, a Professor of Government at Harvard Kennedy School (on leave), and deputy mayor of operations for the City of New York.