John M. Bernard is chairman and founder of Portland, Ore.-based Mass Ingenuity and author of "Business at the Speed of Now." His firm is doing organizational-transformation consulting in Oregon and Washington State.

A monthly column Bernard writes appears in 41 Business Journal newspapers. He has served as an executive team member at StanCorp Financial Corp. and as the founding CEO of a technology startup, and has consulted with senior executives from a wide range of companies and government agencies. He has a B.A. degree in mass communications and journalism from the University of Portland.

May 29, 2013

How Going 'Lean' Fattened the Washington State Lottery's Payoff

A team at the Washington state lottery found a way to better adapt to retailers' needs. The result was a big boost in sales.
February 21, 2013

Fixing a Process that No Longer Makes Sense

An Oregon agency found ways to cut the time it takes to do background checks by more than half. With inefficient processes and duplicative services rife in government, that's just the beginning of the journey.
November 13, 2012

Leading the Way on 'Lean'

Washington state has made one of government's strongest commitments to this approach to government efficiency, one that's likely to survive a change in administrations.
October 15, 2012

The Opening Door to Government Transformation

When the elections are over, a new crop of leaders will face the same old challenges. Let's hope they will approach those challenges with new thinking.
September 25, 2012

Delivering Services with Agility and Flexibility

Oregon has a unique approach to designing its health-care programs: a management system that aims to eliminate silos.
August 1, 2012

What’s Your Magic Number?

Organizations usually have just a few leading indicators -- sometimes a single number -- that will predict success or identify problems.
June 19, 2012

Our Efficiency-Killing Tangle of Laws

Governments produce tens of thousands of new laws every year, confusing citizens and driving business away. Instead of more laws, what we need is a focus on outcomes.
June 1, 2012

The Unintended Benefits of Measuring Performance

Just putting measurement tools in place can improve existing processes — not months or years down the road, but right away.
May 3, 2012

The Value of Data for Oregon’s Troubled Youth

A corrections agency’s effort to use data on what works to inform its professionals’ decisions promises better outcomes for those in its care.
March 19, 2012

Who Owns Government Efficiency?

Professional managers will always be key, but lawmakers who care about efficient government can have a big role to play.