Babak Armajani is a Management Insights contributor. He is the chair for the Public Strategies Group, where he and his partners focus on transforming bureaucracies into customer-focused enterprises. Armajani previously served as Deputy Commissioner of Minnesota's Department of Revenue, where he led the department through deep and dramatic changes. While serving as the deputy commissioner in the Department of Administration, he helped develop two innovations that were recognized by the Harvard/Ford Foundation Innovations in Government Awards. Armajani has taught graduate management courses at the University of Minnesota, Indiana University and Metropolitan State University and co-wrote "Breaking Through Bureaucracy" with Michael Barzelay, a book that argues for a new approach to funding and managing internal services like data processing, printing, building maintenance, and internal consulting and analysis.