ADVERTISEMENT

Authors

Babak Armajani  |  Contributor

Email : babak@psg.us

Babak Armajani was a Management Insights contributor. He was the chair for the Public Strategies Group, where he and his partners focused on transforming bureaucracies into customer-focused enterprises. Armajani previously served as Deputy Commissioner of Minnesota's Department of Revenue, where he led the department through deep and dramatic changes. While serving as the deputy commissioner in the Department of Administration, he helped develop two innovations that were recognized by the Harvard/Ford Foundation Innovations in Government Awards. Armajani taught graduate management courses at the University of Minnesota, Indiana University and Metropolitan State University and co-wrote Breaking Through Bureaucracy with Michael Barzelay, a book that argues for a new approach to funding and managing internal services like data processing, printing, building maintenance, and internal consulting and analysis. He died June 3, 2013 at the age of 66.

Smart Management

When to Use Performance Measurement

Performance measures are a key management tool -- but not for everything.

May 31, 2013
Read More

Management Insights

Creating the Courts Americans Want

The public is dissatisfied with our courts. What the judicial system needs is a culture of performance-based innovation.

May 22, 2013
Read More

Management Insights

Finding the Sweet Spot of Value and Cost

A concept called value-cost leveraging can cut the costs of delivering public services while providing better satisfaction.

March 6, 2013
Read More

Management Insights

Three Keys to Breaking Government Gridlock

Overcoming it is not a hopeless challenge. The trick is to look for the issues that lie beneath the surface.

December 19, 2012
Read More

Management Insights

Politics and the Discouraged Public Servant

The meaningless dialogue we're hearing in this campaign season can leave people in government feeling pretty low. There are some ways to try to get past the blues.

October 10, 2012
Read More

Management Insights

The Wrong -- and Right -- Way to Build a Strategic Plan

Done well, it can serve as the centerpiece of an organization’s work, guiding it in ways both large and small.

August 8, 2012
Read More

Management Insights

What Price Consolidation?

Combining government functions seems like a good idea, but it doesn’t always save money and it rarely improves results. There are alternatives worth considering.

May 30, 2012
Read More

Management Insights

A ‘Picture-Perfect’ Regulatory System

We need rules and regulations, but nothing beats voluntary compliance. There are ways to make that happen.

March 21, 2012
Read More

Management Insights

The Perils of Evidence-Based Government

It’s a powerful tool, but sometimes it might really be better to reinvent the wheel.

January 4, 2012
Read More

Management Insights

The Politics of Outcomes

Accountability-based government requires a culture shift for elected officials. It’s a change they’re not always ready to make.

October 25, 2011
Read More

Management Insights

The Crucial Architects of Government

Delivery of public services is all about how government systems are designed. A good idea alone is not enough.

August 31, 2011
Read More

Management Insights

Skunk Works Produce Change

Tasked with outcomes sought, a small group of the most creative thinkers can bring about rapid innovation.

June 8, 2011
Read More

Better, Faster, Cheaper

Innovation's Hurdles

What is it that makes change so difficult?

April 11, 2011
Read More

Management Insights

The Perils of Performance Measurement

If you want performance management to really take hold in your organization, follow these 6 tips.

March 2, 2011
Read More

Management Insights

Get Your Ideas Implemented

Six steps for those who work close to the front line where innovation, these days, is most needed.

December 1, 2010
Read More

Better, Faster, Cheaper

Breaking Up Bureaucracies

The silo may have performed a vital function one century ago, but it's an antiquated concept.

October 13, 2010
Read More

Management Insights

Poking Holes in Silos

Tearing down bureaucracies altogether might be overly ambitious, but poking a few holes may get at the very resources agencies need to succeed.

October 13, 2010
Read More

Better, Faster, Cheaper

Do Your Systems Say What you Mean?

How to align your administrative systems to your agency's mission.

September 8, 2010
Read More

Better, Faster, Cheaper

Turning a Bike Into a Motorcycle

Four tips to redesigning services in a good and bad economy.

July 7, 2010
Read More

Better, Faster, Cheaper

A Better Way to Regulate

Government regulates a lot. Whether checking up on the cleanliness of a restaurant, making sure people don't speed, or ensuring building codes are followed, government...

March 2, 2010
Read More