When to Use Performance Measurement
Performance measures are a key management tool -- but not for everything.
Authors
Babak Armajani |
Email : babak@psg.usBabak Armajani was a Management Insights contributor. He was the chair for the Public Strategies Group, where he and his partners focused on transforming bureaucracies into customer-focused enterprises. Armajani previously served as Deputy Commissioner of Minnesota's Department of Revenue, where he led the department through deep and dramatic changes. While serving as the deputy commissioner in the Department of Administration, he helped develop two innovations that were recognized by the Harvard/Ford Foundation Innovations in Government Awards. Armajani taught graduate management courses at the University of Minnesota, Indiana University and Metropolitan State University and co-wrote Breaking Through Bureaucracy with Michael Barzelay, a book that argues for a new approach to funding and managing internal services like data processing, printing, building maintenance, and internal consulting and analysis. He died June 3, 2013 at the age of 66.
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