Sponsored Articles
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Considering licensing reform? Here are five facts you should know as you work to develop responsible licensing policy that supports jobs, creates opportunity, and protects consumers.
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Now that 2021 is upon us and there is a faintly visible conclusion to the pandemic, the question remains — will public-sector contact centers revert to the models they had relied on prior to COVID-19?
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While the key focus on cybersecurity and network safety will remain paramount in 2021, ongoing remote work will present opportunities for training, awareness building and collaboration.
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For many citizens, their first — and sometimes only — interaction with their government is a call to a citizen engagement center.
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We’ve outlined examples of how digital innovation combined with human expertise can enable key players to quickly mobilize trained staff to provide vaccine support and drive success rates through CX.
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For local government finance leaders, timely and relevant data is crucial for planning, budgeting and reporting; however, many local governments struggle to get the right data when they need it. So, what can they do?
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The local government survey of U.S. cities and counties reveals trends around COVID, remote work and digital infrastructure investments.
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In this episode, we hear from a retiree whose employer ended their group Medicare plan and replaced it with a Medicare marketplace. She shares her experience and insights on why she prefers this change.
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The COVID-19 pandemic has shifted the way our country operates, forcing government officials, healthcare professionals, and corporate buyers to deal with unprecedented procurement challenges.
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6 ways analytics will empower the public sector to optimize response to COVID-19
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Transitioning to the new lease accounting standards will be complicated for the public sector — even with the original 18-month extension. Make compliance possible with the right resources.
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How can governments meet the bill pay preferences of constituents? Explore survey results showing how varying age groups want to pay with insights on how governments can accommodate shifting demands.
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According to our new research with the Center for Digital Government, citizen satisfaction has dropped by 13 percent even as their need for government support and help rose substantially.
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These 10 innovative approaches will boost the bottom line — and even generate revenue — while advancing the mission of government.
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Government legal professionals in U.S. states, cities and counties are facing economic and political challenges like never before as they strive to protect consumers’ rights, safeguard public resources, and mitigate crime.
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Virtual cooking classes, ‘Photoshop the Boss’ and other initiatives are helping teams stay engaged.
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Digitizing the customer experience can help governments respond to the pandemic and prepare for the future
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Digital technology has changed how people live, move and do everyday tasks. The cities of Portland, Maine, Buffalo, New York and Omaha, Nebraska, share a common vision—a future where parking is no longer a burden for city leaders or the communities they serve.
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What we do right now will define the future, and yet making decisions and acting with assurance has never been more challenging.
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The technology community has a critical role to play in this fight by driving the creation of innovative tools and putting them into the hands of medical and scientific experts that are leading the way.
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Pandemic Electronic Benefits Transfer (EBT) program serves families of children who otherwise would receive free or reduced-priced meals in school lunchrooms
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The COVID-19 pandemic created a huge rise in remote government work, and enhanced citizen expectations for agencies to adapt to today’s always-on, digital world.
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Company partners with USDA as the department authorizes online SNAP e-commerce for 13 additional states.
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Coordination and consistency are key in getting the message out to citizens in times of crisis.
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To help contain the virus and keep people safe, the pandemic drove an urgent need for consistent and trustworthy information from government leaders.
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As students and parents look to the fall, awaiting decisions about whether their school or university campus will open or close, many institutions are reimagining the possibilities and overall improvement of their education system.
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Unemployment claims and pandemic-related concerns pushed federal, state and local government agencies to a breaking point. So how can citizen experience leaders address top contact center priorities facing government agencies? Read more…
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Have you ever wondered why you have to use a series of FOIA tools to track, manage, process and produce your FOIA requests?
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The need to improve government programs and processes has taken on new urgency, but accomplishing successful transformation requires the right approach.
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We’ve all spoken about and planned for a pandemic for years, but now it is real. How does government and education provide “Continuity of Operations” (CooP) in this pandemic?
