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A New Operating Model for State and Local Government

A new operating model is emerging for state and local government leaders as a result of the COVID-19 pandemic. It’s transforming the delivery of citizen services and engagement in ways that will accelerate resiliency in government. It will also help government attract, support, and retain the next generation of workers. But what changes will it bring and how can you prepare?

By Cisco  |  February 23, 2021
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A Note to State Legislators: Five Facts You Need to Know (Yet Haven’t Heard) About Professional Licensing

Considering licensing reform? Here are five facts you should know as you work to develop responsible licensing policy that supports jobs, creates opportunity, and protects consumers.

By The Alliance for Responsible Professional Licensing   |  February 8, 2021
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Did 2020 Reveal the Future of Public-Sector Contact Centers?

Now that 2021 is upon us and there is a faintly visible conclusion to the pandemic, the question remains — will public-sector contact centers revert to the models they had relied on prior to COVID-19?

By NICE inContact  |  February 8, 2021
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Future of Work in the State and Local Arena

While the key focus on cybersecurity and network safety will remain paramount in 2021, ongoing remote work will present opportunities for training, awareness building and collaboration.

By Docusign  |  February 4, 2021
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Cisco’s Role in the Monumental Vaccination Effort

Big challenges require big solutions. But when it comes to technology for coronavirus vaccine access and administration, many of those big solutions already exist.

By Cisco  |  February 1, 2021
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My Journey With Maximus

See how District of Columbia’s (D.C.) government's Temporary Assistance for Needy Families (TANF) program found a diligent and thorough partnership with Maximus.

By Maximus  |  February 1, 2021
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THE FUTURE OF Community Design

Better Citizen Service, More Effective Citizen Engagement Centers Require a Holistic and Intentional Employee Engagement Strategy

For many citizens, their first — and sometimes only — interaction with their government is a call to a citizen engagement center.

By Maximus  |  December 16, 2020
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THE FUTURE OF What’s Happening Now

In the COVID-19 Vaccine Race, Consider Customer Experience

We’ve outlined examples of how digital innovation combined with human expertise can enable key players to quickly mobilize trained staff to provide vaccine support and drive success rates through CX.

By Jim Ziaja, VP, Managed Services, Public Sector  |  December 4, 2020
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THE FUTURE OF Finance

Government Finance Innovation in the Pandemic-Era: Transformative Ideas for Finance Directors

For local government finance leaders, timely and relevant data is crucial for planning, budgeting and reporting; however, many local governments struggle to get the right data when they need it. So, what can they do?

By OpenGov/AWS  |  December 3, 2020
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THE FUTURE OF What’s Happening Now

The State of Local Government in the Pandemic Era: Read the Survey Results

The local government survey of U.S. cities and counties reveals trends around COVID, remote work and digital infrastructure investments.

By OpenGov/AWS  |  December 3, 2020
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Eye on 65: Retiree Health Care Podcast

Episode 6: Who’s to complain?

In this episode, we hear from a retiree whose employer ended their group Medicare plan and replaced it with a Medicare marketplace. She shares her experience and insights on why she prefers this change.

By John Barkett and Marianne Steger  |  December 1, 2020
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