THE FUTURE OF Community Design
For many citizens, their first — and sometimes only — interaction with their government is a call to a citizen engagement center.
THE FUTURE OF What’s Happening Now
We’ve outlined examples of how digital innovation combined with human expertise can enable key players to quickly mobilize trained staff to provide vaccine support and drive success rates through CX.
For local government finance leaders, timely and relevant data is crucial for planning, budgeting and reporting; however, many local governments struggle to get the right data when they need it. So, what can they do?
THE FUTURE OF What’s Happening Now
The local government survey of U.S. cities and counties reveals trends around COVID, remote work and digital infrastructure investments.
Eye on 65: Retiree Health Care Podcast
In this episode, we hear from a retiree whose employer ended their group Medicare plan and replaced it with a Medicare marketplace. She shares her experience and insights on why she prefers this change.
THE FUTURE OF What’s Happening Now
The COVID-19 pandemic has shifted the way our country operates, forcing government officials, healthcare professionals, and corporate buyers to deal with unprecedented procurement challenges.
6 ways analytics will empower the public sector to optimize response to COVID-19
Transitioning to the new lease accounting standards will be complicated for the public sector — even with the original 18-month extension. Make compliance possible with the right resources.
How can governments meet the bill pay preferences of constituents? Explore survey results showing how varying age groups want to pay with insights on how governments can accommodate shifting demands.
THE FUTURE OF What’s Happening Now
According to our new research with the Center for Digital Government, citizen satisfaction has dropped by 13 percent even as their need for government support and help rose substantially.
THE FUTURE OF Community Design
These 10 innovative approaches will boost the bottom line — and even generate revenue — while advancing the mission of government.
