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THE FUTURE OF Community Design

Better Citizen Service, More Effective Citizen Engagement Centers Require a Holistic and Intentional Employee Engagement Strategy

For many citizens, their first — and sometimes only — interaction with their government is a call to a citizen engagement center.

By Maximus  |  December 16, 2020
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THE FUTURE OF What’s Happening Now

In the COVID-19 Vaccine Race, Consider Customer Experience

We’ve outlined examples of how digital innovation combined with human expertise can enable key players to quickly mobilize trained staff to provide vaccine support and drive success rates through CX.

By Jim Ziaja, VP, Managed Services, Public Sector  |  December 4, 2020
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THE FUTURE OF Finance

Government Finance Innovation in the Pandemic-Era: Transformative Ideas for Finance Directors

For local government finance leaders, timely and relevant data is crucial for planning, budgeting and reporting; however, many local governments struggle to get the right data when they need it. So, what can they do?

By OpenGov/AWS  |  December 3, 2020
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THE FUTURE OF What’s Happening Now

The State of Local Government in the Pandemic Era: Read the Survey Results

The local government survey of U.S. cities and counties reveals trends around COVID, remote work and digital infrastructure investments.

By OpenGov/AWS  |  December 3, 2020
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Eye on 65: Retiree Health Care Podcast

Episode 6: Who’s to complain?

In this episode, we hear from a retiree whose employer ended their group Medicare plan and replaced it with a Medicare marketplace. She shares her experience and insights on why she prefers this change.

By John Barkett and Marianne Steger  |  December 1, 2020
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THE FUTURE OF What’s Happening Now

Navigating a Nitrile Gloves Shortage: Reliable Sourcing Solutions

The COVID-19 pandemic has shifted the way our country operates, forcing government officials, healthcare professionals, and corporate buyers to deal with unprecedented procurement challenges.

By Inseev  |  November 25, 2020
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Crisis Response Initiative

Together We Solve: A Response-and-Recovery-Ready Public Sector

6 ways analytics will empower the public sector to optimize response to COVID-19

By Alteryx  |  November 6, 2020
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THE FUTURE OF Finance

Worried About GASB 87 Compliance? Global Consulting Firm Creates a Solution

Transitioning to the new lease accounting standards will be complicated for the public sector — even with the original 18-month extension. Make compliance possible with the right resources.

By Crowe LLP  |  November 3, 2020
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THE FUTURE OF Finance

Move to Digital: Meeting Generational Bill Pay Preferences

How can governments meet the bill pay preferences of constituents? Explore survey results showing how varying age groups want to pay with insights on how governments can accommodate shifting demands.

By ACI Worldwide  |  October 30, 2020
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THE FUTURE OF What’s Happening Now

The Time for On-Demand Government Has Come, Says New Research

According to our new research with the Center for Digital Government, citizen satisfaction has dropped by 13 percent even as their need for government support and help rose substantially.

By Xerox Corporation  |  October 23, 2020
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THE FUTURE OF Community Design

Today’s Fiscal Challenge Is a Leadership Opportunity in Government Real Estate

These 10 innovative approaches will boost the bottom line — and even generate revenue — while advancing the mission of government.

By JLL  |  October 19, 2020
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