A new operating model is emerging for state and local government leaders as a result of the COVID-19 pandemic. It’s transforming the delivery of citizen services and engagement in ways that will accelerate resiliency in government. It will also help government attract, support, and retain the next generation of workers. But what changes will it bring and how can you prepare?
Considering licensing reform? Here are five facts you should know as you work to develop responsible licensing policy that supports jobs, creates opportunity, and protects consumers.
Now that 2021 is upon us and there is a faintly visible conclusion to the pandemic, the question remains — will public-sector contact centers revert to the models they had relied on prior to COVID-19?
While the key focus on cybersecurity and network safety will remain paramount in 2021, ongoing remote work will present opportunities for training, awareness building and collaboration.
Big challenges require big solutions. But when it comes to technology for coronavirus vaccine access and administration, many of those big solutions already exist.
See how District of Columbia’s (D.C.) government's Temporary Assistance for Needy Families (TANF) program found a diligent and thorough partnership with Maximus.
THE FUTURE OF Community Design
For many citizens, their first — and sometimes only — interaction with their government is a call to a citizen engagement center.
THE FUTURE OF What’s Happening Now
We’ve outlined examples of how digital innovation combined with human expertise can enable key players to quickly mobilize trained staff to provide vaccine support and drive success rates through CX.
For local government finance leaders, timely and relevant data is crucial for planning, budgeting and reporting; however, many local governments struggle to get the right data when they need it. So, what can they do?
THE FUTURE OF What’s Happening Now
The local government survey of U.S. cities and counties reveals trends around COVID, remote work and digital infrastructure investments.
Eye on 65: Retiree Health Care Podcast
In this episode, we hear from a retiree whose employer ended their group Medicare plan and replaced it with a Medicare marketplace. She shares her experience and insights on why she prefers this change.
