“They're hanging on these words and these words matter."

Persis Yu, deputy executive director and managing counsel for the Student Borrower Protection Center, regarding an email that was sent out to some borrowers Tuesday morning from the Department of Education reversing course on a previous email about student debt relief applications. In November many borrowers received emails saying that their student loan relief application was approved and they would receive up to $20,000 in cancellation, but then a second email was sent out on Dec. 13, stating that some approvals were sent in error. (NPR — Dec. 14, 2022)