Extending the Reach of Healthcare Programs by Overcoming Obstacles to Use in New Orleans

The city of New Orleans, a finalist in the second round of the City Accelerator, is focused on increasing use of healthcare services by overcoming points of resistance through more effective public engagement.
by The City of New Orleans | March 18, 2015 AT 11:00 AM
(492 ratings)

This summary is a part of New Orleans' application to a City Accelerator cohort on engagement. Your feedback on the videos will inform final selection of the cities. Give the videos a star rating and leave comments below!

What is New Orleans proposing?

The city of New Orleans is focused on increasing use of healthcare services by overcoming points of resistance through more effective public engagement.

New Orleans seeks to increase the number of people using healthcare services under a Medicaid waiver program. Engaging residents would help New Orleans better understand why people don’t use the program today and how the city could address those issues. The City Accelerator would help the city adapt leading approaches to this work.

Public response is one of several criteria being used by the City Accelerator to select cohort cities. The number of ratings or comments by themselves do not determine final status or selection.

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The City Accelerator wants your feedback. Ask a question or share your thoughts on the problem and the proposed approach - and we welcome your comment on what a solution would mean for city residents

Be part of the campaign for civic innovation at the City Accelerator, presented by Citi Foundation.

NOLA Alive

On: 04-25-2015

Mary is right, we have done amazing things since the storm. I object to us relying the Katrina card to tug on the heart strings of America for aid. New Orleans and Louisiana relies on public assistance like a 3rd world country. We build big beautiful buildings and refuse to provide operating dollars. New Charity may not even open! Funding for the clinics are under-attack by Jindal and the Legislature. Landrieu's answer is not to fight for us in BR but to ask for donations -- what a joke. It is time for us to take control of our needs.

Mary Kay Zamora

On: 04-20-2015

New Orleans is doing amazing things for people who otherwise would not be covered by health care.

William M.

On: 04-17-2015

This is a terrific idea to ensure that the health-related resources put in place to help the most vulnerable citizens thrive are used to their full extent. The New Orleans project has the potential to demonstrate that the concerted use of data coupled with the consistent provision of quality primary care is an important bridge in translating substantial health care coverage investment into dramatically improved health outcomes.

Enchante' Franklin, MSW, MA

On: 04-07-2015

Great idea! Another route to closing system gaps in the healthcare arena. Moving New Orleans forward, using more collaborative treatment focused intervention models to treat those who otherwise would never receive adequate health and mental health treatment. Great proposal!

Anonymous

On: 04-07-2015

Good Job!

Ariel

On: 04-06-2015

Great ideas!

Anonymous

On: 04-06-2015

Healthy people build stronger communities!!

Ishmael Amin

On: 04-06-2015

Well done!

Tammy Broussard

On: 04-06-2015

It is a worthwhile endeavor to explore ways to improve and expand services to the underserved and underprivileged. Move forward with this.

Anonymous

On: 04-06-2015

I love the idea of promoting smaller, more personal and accessible clinics. Sort of takes you back to a time where hospitals weren't the only place that patients saw doctors once it is too late. The access to preventive care could help overcome so many health obstacles!

Anonymous

On: 04-04-2015

Need to move forward

Leon Cornell

On: 04-04-2015

Clear, concise, extremely well done!

Diana R

On: 04-04-2015

A wonderful example of turning a negative into a positive.

Jean Fischer

On: 04-03-2015

Without Charity Hospital and without the Federal Medicaid expansion, New Orleans without health insurance have nowhere to go without the neighborhood clinics, especially the Musicians Clinic.

Jean Fischer

On: 04-03-2015

Without Charity Hospital and without Medicaid Expansion thanks to our governor, New Orleans is suffering without adequate services from our neighborhood clinics.

Heide

On: 04-03-2015

It's remarkable how much has been accomplished in healthcare delivery in New Orleans since Hurricane Katrina. Increasing the number of people using healthcare services under a Medicaid waiver program is a crucial next step that will help ensure sustainable success.

Gavin

On: 04-03-2015

Most informing video I've watched!

James Lavoie

On: 04-03-2015

Great overview of the innovative and creative health care initiatives taken by the City of New Orleans since Katrina. Well done!

Carole B.

On: 04-03-2015

This video tells the story of the great strides NOLA has made and is making. This grant will help continue the effort to serve and improve life for the people of New Orleans.

Jessica Riccardo

On: 04-03-2015

A vital local issue that will be crucial to our continued growth and economic development

Melanie

On: 04-03-2015

Can defiantly see the change in healthcare services and locations provided in the city. NOLA is making great strides in the rebuilding of not only the infrastructure but the rebuilding of a healthier lifestyle. We are getting stronger. The City is also taking great strides in preemptive measures such as providing citizens with information vital to a healthy living and supporting activity programs. Before NOLA was a very unhealthy place topping the list of healthcare problems, you can slowly but surely see the migration of people becoming healthier. The health department and the programs associated with the department are doing a wonderful job!

Hope

On: 04-03-2015

New Orleans really could benefit from this!

Jeffrey Rouse, M.D. New Orleans Coroner

On: 04-03-2015

I cannot emphasize enough the importance of this project towards increasing access to healthcare services for New Orleanians. After Hurricane Katrina, New Orleans has rebuilt our healthcare infrastructure, expanded our healthcare workforce,and re-imagined our entire healthcare delivery system. Yet more work remains to be done to connect citizens with our new system. I sign countless death certificates for our fellow New Orleanians who die from preventable, treatable conditions. Let's keep closing the gap!

JT

On: 04-03-2015

Love it! We need this in New Orleans.

Anonymous

On: 04-03-2015

engagement and utilization of services to reduce poor health outcomes can be replicated across the country.

Marseyas

On: 04-03-2015

The City's approach is pot on. Using a data driven approach to expand access is the best way to ensure equality in the process. I support this effort and truly wish the City is granted the opportunity to build on its successes of the past.

Cynthia

On: 04-03-2015

Great job!....Very informative, interesting and engaging video. Well done!

T. Comeaux

On: 04-02-2015

Healthcare in New Orleans is ahead of the curve.

NOLA Proud

On: 04-02-2015

This looks like a great idea!

Sharon

On: 04-02-2015

Very innovative idea for a city that really needs it.

David

On: 04-02-2015

Great video, great project!

April

On: 04-02-2015

Health access is so important, and the City Accelerator can make a huge impact to the citizens of New Orleans.

Ann Meese

On: 04-02-2015

Quality Healthcare is so essential to all of us. Yet in New Orleans the funding for our neighborhood clinics which were created after Katrina is under attack in our state legislature. It is so essential to the well being of our families so that they can lead productive lives.

Michelle

On: 04-02-2015

New Orleans has a great networks of free and low-cost clinics. The system works and deserves as much support as it can get!

Germain Bruno

On: 04-02-2015

Congratulations! Now that we have a good Healthcare system, I hope all our constituents find the care they need. The video was Awesome.

James

On: 04-02-2015

Incredible idea that will benefit many people.

gdleblanc

On: 04-02-2015

Support this to support our musicians health and well being. They are the best promotion that our city has.

acanafax

On: 04-02-2015

very good - I really liked the video.

Laura Mellem

On: 04-02-2015

This would be so beneficial to our city!

Anonymous

On: 04-02-2015

Hope you are a winner! I think you are.

Anonymous

On: 04-02-2015

Best city in America!

Anonymous

On: 04-02-2015

Great!

Zoe Glick

On: 04-02-2015

I think this is an incredible opportunity for the City of New Orleans.

Pia

On: 04-02-2015

Wonderful presentation and a great way to get healthcare and coverage to the masses

Alex

On: 04-02-2015

Innovative concept from New Orleans!

Lawrence E. Goettz

On: 04-02-2015

Great video on how we need to help the community.

anonymous

On: 04-02-2015

I love New Orleans and their care for their residents!

Mike

On: 04-02-2015

A much needed service that helps save lives

Anonymous

On: 04-02-2015

This is a great program, let's all hope it gets the funding it needs.

Sheila

On: 04-02-2015

New Orleans is a city of neighborhoods. People here are proud of where they live and most want to shop, enjoy recreation and interact with family and friends in their neighborhood. Having access to healthcare close to home means that people will go to the facility when they first become sick. Otherwise if they have to get on a bus to go to a not so convenient clinic, they probably will not go until the illness has progressed further making them sicker. Because the clinics treat patients regardless of ability to pay, the city workforce becomes healthier, more productive and our city prospers.

bebe

On: 04-02-2015

this is a clear comprehensive explanation of the health needs of the low income citizens of New Orleans.

glinda mantle

On: 04-02-2015

I am a patient at one of these healthcare centers; this program is important for not only myself but so many others in our community. Without it, I would have minimal access to healthcare.

A. Elder

On: 04-01-2015

The New Orleans Health Department does incredible work to improve the health and safety of our citizens. Please support the City in expanding its ability to impact even more of the New Orleans population that is still recovering from the aftermath of the Hurricanes Katrina and Isaac and the Gulf Coast oil spill.

Natalie Mitchell

On: 04-01-2015

desperately needed in New Orleans!

Tarana

On: 04-01-2015

I support this project in honor of the late B.J. Crosby and all New Orleans musicians who are struggle to pay their medical expenses.

Liz Kosmopoulos

On: 04-01-2015

What a wonderful video and program. This is so needed. Even with insurance it can be hard to see a doctor in nola

Dana

On: 04-01-2015

Governor Jindal has chosen not to expand the Affordable Care Act for political reasons. New Orleans does not support Jindal. 362,000 state residents will be without health coverage at all because of this man. 56 percent of those have jobs in food service, salons, sales and other low-paying fields. My point is, people with jobs rely on the kinds of services described in the City Accellerator. We are literally forced to provide these kinds of services to prevent marginalized populations from slipping further into poverty. People matter. What happens here is unlike the rest of the country. It's as disgraceful as it was after Katrina and we need help to fix it.

Laura Stell

On: 04-01-2015

I'm a nurse who moved to New Orleans after Katrina. I volunteer at a free clinic in Central City. I am amazed at the resilience and warmth of the people of this city. I also see huge health needs, and people here working together to address them, but with few resources. City Accelerator could provide some of these resources so our clinic system can deliver care to more people, more effectively.

Anonymous

On: 04-01-2015

NOLA needs and deserves this!

MBG

On: 04-01-2015

These clinics are vital for the medically underserved and for the health of our city.

Jeff Y

On: 04-01-2015

Great proposal for a deserving city.

Elizabeth Ferry Pekins

On: 04-01-2015

Love that it is neighborhood centered and includes behavioral health as well! Hope the NOLA model is taken to other cities. Yeah New Orleans! Such a great program.

JT Sides

On: 03-31-2015

NOLA needs it!!

Mark Uddo

On: 03-31-2015

Smart. The healthcare industry is evolving and New orleans has and can evolve with it. Thank you City Accererator for recognizing New Orleans need and ability to implement a neighbor-based healthcare delivery system.

Derek S

On: 03-31-2015

I like the approach here. Well done NOLA!

Curt Bruss

On: 03-31-2015

New Orleans is a great city with a true need for better access to health care. Great idea.

Pat Latino

On: 03-31-2015

So proud to call my New Orleans HOME. We are the role model for overcoming obstacles and leading the way to meet the needs of our awesome and unique citizens. Healthcare has changed drastically over the past years, and this program will enable NOLA to, once again, set an example of out-reach to ensure that each and every citizen receives proper medical care, no matter the issue.

CSS

On: 03-31-2015

Innovation with the interests of the most vulnerable in mind - thumbs up

Great

On: 03-31-2015

Amazing!! Totally support

Knesha Rose

On: 03-30-2015

Greater New Orleans Community Health Connection Medicaid Waiver is essential to provide primary care services for the disadvantaged and underserved. Without this safety net of services, what good can be done with our providers to serve the population in need in their communities. Let's keep the Medicaid waiver and move health care access ahead for those most in need.

Max Niedzwiecki

On: 03-30-2015

Yes, let's keep this going, New Orleans. We are not there yet.

Diana Meyers

On: 03-30-2015

We've come a long way in improving the health of our community...let's keep it going!

Stakeholder Engagement Essential to Program Management

On: 03-29-2015

Love this proposal. Stakeholder engagement is resource intensive but will ensure that the program is meeting more of the needs of NOLA residents.

Dr. Shondra Williams, CEO, Jefferson Community Health Care Centers, Inc.

On: 03-27-2015

Excellent depiction of what our citizens are facing in the Greater New Orleans areas. There are 56,000 reasons why we must support this endeavor.

Doretha G. Augustus

On: 03-27-2015

Good, informative presentation.

Page McCranie

On: 03-26-2015

Congratulations! This is wonderful!

Anonymous

On: 03-26-2015

This is great ! New Orleans is in need!

Anonymous

On: 03-26-2015

Sounds like a great idea.

E.M. Cala

On: 03-26-2015

Great project and purpose: to streamline healthcare to all residents of the city. Hopefully this can lead to tending the many tourists that visit too. New Orleans is a compact city to put this project into practice.

Valerie M

On: 03-25-2015

I love my city! It's time to make healthcare accessible for all.

Dani Galloway

On: 03-25-2015

This is a wonderful project!

C. Elliott Perkins

On: 03-25-2015

This is a great projects that deserves to be funded.

Brenda Edgerton-Webster, Ph.D.

On: 03-25-2015

We at Metropolitan Human Services District (MHSD) encourage all of our community partners and clients to VOTE for NOLA!!! Great way to demonstrate the importance of integrating primary care and mental health services - one of our top agency goals.

Anonymous

On: 03-25-2015

This city is the perfect place to try out new and exciting programs like this.

Eric Pickeirng

On: 03-25-2015

Great program

Anonymous

On: 03-25-2015

Always looking for creative ways to increase access to healthcare. Good job!

Anonymous

On: 03-25-2015

This program can make such a big difference in New Orleans and cities across the country!

Anonymous

On: 03-25-2015

Say Yes to NOLA! We need this.

Anonymous

On: 03-25-2015

I couldn't agree more--increased access to care is only going to be fully optimized when those with coverage use it for preventive services. Great video demonstrating a strong commitment to improving the health of the people of New Orleans.

Linda

On: 03-24-2015

Big Charity should have reopened and, if it had, more people would be more comfortable attempting to access healthcare. But since it isn't open, I guess we need to do whatever possible to overcome obstacles to program use. Including phone systems that allow a potential user to get through to clinics.

Anonymous

On: 03-23-2015

great idea, what's the point of having access if it isn't utilized?

Don Erwin

On: 03-23-2015

The City Accelerator will help more people in the New Orleans area have the benefits of the effective health care network that continues to be developed.

James Comeaux

On: 03-23-2015

Healthier people make healthier cities! That's a win win for all

Susan Todd

On: 03-23-2015

Access to primary care and mental health services is a fundamental building block for developing and sustaining healthy communities.

Anonymous

On: 03-21-2015

Excellent, well thought out.

Lara Mossler

On: 03-20-2015

Yes!

Karen Johnson

On: 03-20-2015

Primary health care could not be a more urgent need for all NOLA neighborhoods. Musicians, in particular, are close to my heart, and I know the Musicians Clinic is a lifesaver. The City Accelerator will provide an invaluable tool to the City, and the Mayor, to provide timely community outreach necessary, so all citizens may access health resources they richly deserve, in a manner of dignity, updated by the era of the Affordable Care Act. Keep the people dancing! Keep the musicians energetic! Keep everybody secure and happy, in the beautiful NOLA family!

Trenton Sheridan

On: 03-20-2015

Innovative thinking! Great work!

Nancy Sanders

On: 03-20-2015

This program is so needed in New Orleans!

Mike Flowers

On: 03-20-2015

Well scoped and targeted.

rose mancini

On: 03-19-2015

Healthcare is a precious commodity to help New Orleans to continue to rebound from Katrina and to grow. People need the clinics in their neighborhoods for ease of access. Outreach must include having the patients return after being seen one time to help keep them healthy and to reduce the reliance on emergency rooms for non-acute situations.

Elaina Thompson

On: 03-19-2015

New Orleans is one of the most unique cities in the world. To keep it strong, to keep it functional, to keep it special.... funding, support and great management of resources are key!

Oliver

On: 03-19-2015

Very exciting!

Allison Reinhardt

On: 03-19-2015

We need GNOCHC!

Barry

On: 03-19-2015

Everyone deserves health care.

Maxwell Ciardullo

On: 03-19-2015

New Orleans needs this!

Denise

On: 03-19-2015

I think this pieces speaks well to the need but fails to highlight how the information will be used to engage the disengaged ?

Stacey

On: 03-19-2015

Without GNOCHC I wouldn't have been able to receive care. It is important to keep the people and the culture of New Orleans alive.

Amelia

On: 03-19-2015

Nola Forever!

Betty

On: 03-19-2015

Great Job New Orleans!!

Melody

On: 03-19-2015

The New Orleans pitch is great, beautiful done and true to the culture of NEw Orleans!!

Erica Dudas

On: 03-19-2015

An important movement in health care. Help sustain the clinics that serve the heart and soul of New Orleans!!

Bethany Bultman

On: 03-19-2015

An excellent overview of the needs of the patients served by GNOCHC

svetlana Chernyak

On: 03-19-2015

Super

Observer

On: 03-18-2015

Getting citizens healthcare is a valiant task. And, it is definitely a step in the right direction. It would be great to see how the city also plans to engage a younger ages, creating new patterns in the youngest citizens in an attempt to prevent future generations from facing a similar issue in the years to come.

Lauren

On: 03-18-2015

Enjoyed the history and future thoughts

Anonymous

On: 03-18-2015

great way to get insurance coverage to the masses

Anonymous

On: 03-18-2015

Inspiring and so important!

C. Knight

On: 03-18-2015

Very Inspiring to see my city making great strides in Health Care, it is vital and absolutely necessary : )

Anonymous

On: 03-18-2015

The City is making greats strides!

Liz

On: 03-18-2015

Great story of collaboration and innovative ideas.

Julie

On: 03-18-2015

Inspiring!

Julie

On: 03-18-2015

Inspiring!

Andrew

On: 03-18-2015

This is a great goal and initiative!

Anonymous

On: 03-18-2015

It seems like a good way to get insurance coverage to the masses since the Governor is against it!