Internet Explorer 11 is not supported

For optimal browsing, we recommend Chrome, Firefox or Safari browsers.
Ken Miller BW

Ken Miller

Contributor
How to create change when you're not in charge
Your hiring process may be what's keeping your agency from achieving change.
What can we learn from the George Foreman grill, Southwest Airlines and "Extreme Makeover: Home Edition"?
Making a profit doesn't always mean money. It can be a lot more important than that.
Motivate your employees by giving them a stake in your success. Just don't try to do it with money.
Toothpaste and taxes can teach us a lot about simplifying government for citizens.
Employees don't need another new mug with a catchy slogan. They need context.
The crushing effects of backlog, and how the Golden Arches can help you avoid them.
An open letter to President-elect Obama (and all other new government leaders) on the best ways to improve government.
Sure, governments are monopolies. But they don't have to act like it.