Patrick Ibarra, a former city manager, owns and operates a Glendale, Ariz.-based organizational-improvement and efficiency consulting practice, the Mejorando Group. ("Mejorando" is Spanish for "getting better all the time.")

Ibarra also is an author, speaker, blogger and educator. He holds master's degrees in public administration and organizational development, and is a faculty associate member at Arizona State University, where he teaches a graduate course on organizational change.

He can be reached by phone at 925-518-0187, by e-mail at, on Facebook at and on Twitter at

June 13, 2017

Curating a Healthy Workplace Culture in Government

It's essential for organizational success. And despite the public sector's unique challenges, it can be done.
November 29, 2016

6 Ways to Engineer Public-Employee Engagement

Less than a third of government workers feel connected to their jobs. Improving that statistic should be a top priority.
August 16, 2016

Building Government’s ‘Employer Value’

To entice the talented, dedicated workers the public sector needs, there's no substitute for brand-building.
May 11, 2016

Getting More Value Out of the Government HR Department

With the workforce and workplace changing rapidly, human resources needs to become a strategic partner.
February 10, 2016

Why Governments Need to Ramp Up Succession Planning

With the workforce aging, identifying and nurturing talent within the ranks is more important than ever.
October 20, 2015

An Essential Building Block for the Public Workforce

A robust career management program can pay dividends not only for employees but also for the governments they work for.
July 21, 2015

The Role of the Customer Experience in the Value of Government

It's not enough to simply deliver services efficiently. The goal should be to create a sense of place.
January 20, 2015

What Government Can Learn from the Culture of Apple

It's not about simply delivering services more efficiently. It's about passion, surprise and invisible opportunities.
October 1, 2014

How Governments Can Hold on to Their Top Performers

The best public workers are looking for a lot more than good pay. There's plenty that can be done to keep them engaged and productive.
June 16, 2014

Planting the Seeds to Harvest Innovation

There's a lot that creative public leaders can borrow from the world of agriculture.
March 18, 2014

The Amazon-ification of Government, and Why We Need More of It

‘Design thinking’ is revolutionizing retailing, and it could revolutionize the delivery of government services.
December 9, 2013

Government's Crucial Employer Brand

When it comes to building a top-flight workforce, getting branding right is just as important in the public sector as it is in business.
September 25, 2013

What Is Successful Government?

It's not easy to determine what constitutes quality public-sector performance. Finding the answers to some crucial questions is the most important step toward a disciplined approach to high-performance government.
June 26, 2013

Running Government Like a Startup

Public leaders who want to create high-performing organizations can learn a lot from the way successful businesses are launched.
April 10, 2013

This Government Brought to You by ...

Many governments have been slow to find ways to generate revenue from their assets by selling naming rights, advertising or sponsorships. There's plenty of untapped revenue out there.
January 30, 2013

'Best Practices': the Enemy of Innovation

Real improvement in government isn't a cut-and-paste process. The best leaders look forward to what might be, not backward to what was.
October 24, 2012

The Next Government Workforce

The role of government is rapidly evolving. Building the workforce that will be needed requires new approaches.
September 5, 2012

Government: Factory, Enterprise or Both?

The assembly-line approach in delivering services has its place, but there’s danger when risk aversion permeates a government.