February 6, 2019
As automation disrupts the workforce, we can look to places as diverse as Sweden and Singapore for better ways to cope with it.
October 24, 2018
In setting digital priorities, public leaders need to think about productivity, equity and trust.
July 11, 2018
The digital tools are getting better all the time. It's a critical opportunity to improve judgment and decision-making.
April 10, 2018
Accelerating digital disruption requires new approaches to governance and leadership.
February 13, 2018
Delegating IT to the techies isn't the way for governments to get the most out of today's increasingly powerful technology.
March 1, 2017
As one Georgia city has shown, it's about getting the right people to address the right issues.
April 27, 2016
Our state, local and federal governments need to ramp up the sharing of technology and data beyond their enterprises.
January 27, 2016
We should use technology to improve what the institution does, building societal value and public support.
January 7, 2015
A new federal law aims to balance innovation and efficiency. It could serve as a guide for other levels of government.
May 28, 2014
Digital technology has given us tools that make a methodical approach to institutional learning more useful and powerful than ever.
March 5, 2014
There are hurdles that are keeping governments at all levels from realizing the full benefits of cloud computing. To overcome them, we will need new kinds of collaboration.
August 28, 2013
Technology can solve problems and contribute to solutions. The key is getting IT people into the process at the start.
June 5, 2013
The key to performance is information that makes work accountable, provides guidance, coordinates over distance and seeks out innovation.
March 20, 2013
There are too many IT project failures in government. Getting the upfront analysis right could prevent a lot of them.
January 9, 2013
IT investments bring their own direct productivity improvements, but the big payoff is in the much larger productivity boost that digital tools can give to government services.
August 15, 2012
Governments are getting much quicker and clearer feedback than ever before. It’s data that could be better used to solve problems.
June 6, 2012
Global forces are pushing governments to work together as never before, and especially to take advantage of IT-enabled economies. There is much to be gained.
March 28, 2012
Now — not after the November elections — is the time to prepare to leverage technology to improve productivity across government.
January 11, 2012
IT is the most important tool for improving government output. Budget directors need to be ready to answer some important questions.
November 2, 2011
At a time when government is held in low esteem, public service needs people with the qualities that Canada's Reg Alcock had in abundance.
September 7, 2011
Cutting technology spending along with everything else is a false economy. IT-enabled productivity improvements can save more than they cost.
June 29, 2011
IT-enabled innovation has long passed education by, but cost pressures may finally change that.
April 27, 2011
Tough times and the growing need for innovation require the use of social media to attract the best and brightest.
March 9, 2011
Will the iPad, and competing tablet computers, help us manage information overload or add to the distractions?
November 3, 2010
How to avoid the impulsive and shallow commitments that have too often characterized IT investments in the past.
September 29, 2010
The historic trend of information technology applications going first to big governments and only later to the small ones is about to flip.
September 29, 2010
Given ongoing technology developments, the most efficient scale for technology service operations is small government.
August 11, 2010
It's simple: Use IT to implement a cost-effective shared services model.
What's the quickest way to make $1,900 a year for each man, woman and child in the country? Use technology to implement a cost-effective shared services model.
Looming political transitions and tough economic times create an unusual window of opportunity for IT-enabled innovations.
June 16, 2010
With political transitions looming, a unique opportunity to innovate presents itself.
Governors, mayors and budget directors need to update the budgeting process to ensure IT-enabled innovations.
Michigan's massive new data center is the right technology for these tough economic times.
Transparency and accountability are more important than ever. There are steps managers should take to achieve those goals.
The District of Columbia is making practically all of its data available to the public. The effort to promote transparency and trust is generating excitement.
Online services are fine, but they've become old hat. It's time to use new technology tools to make government more transparent and collaborative.
It offers ways for governments to tap the wisdom of crowds.
In turbulent times, institutions must respond with increasingly energetic, leadership-driven innovation.
Public managers know all too well the barriers to sharing services across jurisdictional boundaries. One county in Michigan is knocking them down in ways others may soon need to emulate.
They really need to know, writes Jerry Mechling, how to earn a role as a trusted member of the leadership team.
With electronic infrastructure now so widely available, writes Jerry Mechling, the next step for government is reorganizing, re-allocating and redefining agencies and functions.
Cleveland is unique in its approach to broadband, its emphasis on entrepreneurial innovation and its focus on the region rather than on the city, the state or the nation, writes Jerry Mechling.
Information technology is critical for innovation, but the IT-driven innovation of the future will be much more difficult than anything we've done so far.
Transition time is the right time to transform the government and economy -- as enabled by information technology.
As we move deeper into the Information Age, leaders must help us move forward on the risks and returns of innovation.
A workshop analyzing where shared services are now found Canada was a leading example of where things may be heading next.