Guerra rang recently from her home in Arizona, seeking help for her older brother, who had just been diagnosed with advanced stage colorectal cancer.
A few years ago, the call center would have had few solutions.
But between 2012 and 2014, when the major coverage expansion made possible by the Affordable Care Act began, the share of callers connected with coverage more than doubled from 12% to 27%, according to data provided to the Los Angeles Times.
The gains are not being evenly shared around the country, however, highlighting an issue still shadowing the federal healthcare law, even after it survived the latest legal challenge.
