Working in a high-risk environment, like a space shuttle or an oil rig, it is easy to grow complacent. What can managers do to avoid the complacency trap? READ MORE.
Management Insights is published here on Governing.com in collaboration with the Ash Center for Democratic Governance and Innovation at the Harvard Kennedy School. The column is moderated by Stephen Goldsmith, a Professor of Government at Harvard Kennedy School (on leave), and deputy mayor of operations for the City of New York.
