Internet Explorer 11 is not supported

For optimal browsing, we recommend Chrome, Firefox or Safari browsers.

Costly 411

My mother used to tell us children to use the phone book instead of automatically, lazily, dialing 411 for directory assistance. One cost money, the other ...

My mother used to tell us children to use the phone book instead of automatically, lazily, dialing 411 for directory assistance. One cost money, the other did not.

Connecticut Governor Jodi Rell told state employees the same thing eight months ago. Seems like a no-brainer. The result is that the state's phone bill was $10,000 less in November than it had been in March. And my mother is now considering a run for governor in her home state.

Ellen Perlman was a GOVERNING staff writer and technology columnist.
From Our Partners