Contract Cancelled, but Outsourcing Wasn't the Problem

In my article below, I look at the recent decision by Indiana to cancel a major contract with IBM. The problem wasn't the shift from public to private, but rather a poorly executed effort to introduce significant technology enhancements. The Indiana welfare system was dysfunctional prior to the outsourcing, and although the effort didn't yield the hoped-for results, the attempt to make bold improvements should be commended.