Helping States Reinvent Child Welfare Systems

The new Comprehensive Child Welfare Information Systems rule provides states an opportunity to modernize child welfare systems and enhance outcomes. The Accenture Case Insight Solution can help them get there.
Salesforce | September 11, 2018
A woman with her daughter and her friend sitting outside their apartments in Weatherford, Texas. (TNS/Fort Worth Star-Telegram/Jill Johnson)

The statistics surrounding child welfare are alarming. More than 400,000 children are currently in foster care, and there are four million reports of child abuse and neglect each year.

Caseworkers often exhaust themselves completing administrative tasks, resulting in less time to spend with children and families. When working with families, caseworkers are often faced with making child safety decisions using limited information and very little time. Clearly, new methods are needed to ensure better outcomes and enhance caseworker support.

Fortunately, the federal government published the Comprehensive Child Welfare Information Systems (CCWIS) rule in 2016, replacing the 25-year-old Statewide Automated Child Welfare Information System (SACWIS) rule.

“CCWIS provides states an opportunity to determine how they can do things better, how they can modernize systems and realize the associated benefits,” says Anna Corley, Child Welfare Industry Lead at Accenture. “CCWIS opens the door for innovation with a focus on the use of data to drive better outcomes.”

CCWIS gives states the flexibility to design and implement a child welfare information system that meets their unique needs and to rethink and redesign the processes and technology supporting child welfare to accelerate outcomes for children. To help states get there, Accenture worked closely with child welfare industry leaders to develop the Accenture Case Insight Solution (ACIS), a Salesforce-based solution that leverages cloud app adoption technology from Vlocity.

ACIS is an empowered case management system that is CCWIS-enabled and insights-focused. The result is an intuitive, easily configurable system that puts crucial information at the fingertips of front-line staff and is engineered to promote positive outcomes for children and families.

Highlights of the ACIS solution include:

  • Extensive Child Welfare Case Management Model - Captures even the most complex scenarios and situations 
  • Flexible Alignment with Multiple Practice Models - Freedom to update workflows, pages, fields and forms without writing any code 
  • Dynamic Workflows, Forms and Reports - Easily adapted to specific scenarios, making data entry faster and more efficient 
  • External-Facing Portals - Allows for always-on access 
  • Artificial Intelligence - Supplies staff with critical insights to help them make better and faster decisions
  • Secure Cloud Hosting - Federally compliant storage solutions 
  • Electronic Signature and Document Management - Shift toward paperless processes with integrated eSignature and document management features 

CCWIS provides child welfare agencies an opportunity to dramatically change how they engage and serve families, reimagine the “art of the possible” and deliver life-changing results. To find out how the ACIS solution can help you get there, visit

On-Demand Webinar with Child Welfare Thought Leaders

To hear a panel of child welfare thought leaders unpack the new CCWIS rule, discuss what the next generation of child welfare systems should look like and highlight the evolving demands these systems must address, view the Taking a Fresh Look at Child Welfare Systems to Accelerate Child Safety and Enhance Outcomes webinar on-demand.