Past

• The Challenge of E-Discovery: How Can Government Proactively Prepare to Respond?
• One of government's critical responsibilities is the duty to make information available to the public. Responding quickly to e-discovery, Freedom of Information Act (FOIA) requests, and internal investigations is critical to government transparency objectives, but the time and resources required to support these activities can result in significant resource challenges.

• Utah eREP: An Innovative and Cost-Effective Approach to Transform Social Services Delivery
• Sponsor: Curam Software
• In these difficult economic times, many government agencies are striving to improve the quality and efficiency of citizen service delivery. The State of Utah has taken an innovative approach to transforming the way services are accessed and delivered with the electronic Resource & Eligibility Product (eREP).

• Digitizing Data: Government's Growing IT Management Challenge
• Sponsor: Experian QAS
• The amount of information that state and local governments have to capture, store, manage and retrieve, continues to grow exponentially. What are states and localities doing to decrease budgets while maintaining a full, efficient workforce?

• Reevaluating Your Workforce Costs: Budget Cuts Don't Have to Mean Labor and Service Cuts
• The current budget situation has left state and local governments looking for cost savings, better processes and a more efficient way of doing business. What are states and localities doing to decrease budgets while maintaining a full, efficient workforce?

• Greening Government: Best Practices for a More Sustainable Community
• Increasing sustainability and going green are hardly new topics in communities across America. But what strategies have states, cities and counties found most effective in increasing an awareness about sustainability and putting a greener future at the forefront for decision-makers? What strategies are government leaders using to make their communities more sustainable?

• Getting it Right: Customer Service and Citizen Engagement
• Citizen expectations are often shaped by their experience with high-performance organizations outside of government. When those expectations are not met by public agencies, it can harden perceptions of government competence and capacity. How are governments improving customer service and citizen engagement?

• Accelerating Broadband Deployment: A Once-in-a-Lifetime Opportunity in the Recovery Act
• The American Recovery and Reinvestment Act has established a once-in-a-lifetime opportunity for public and private entities to accelerate the deployment of broadband. This Webinar spotlights senior executives from state and local agencies who share lessons learned, strategies for the use of broadband to connect the underserved and expected outcomes surrounding the broadband stimulus.

• Putting IT All Together: Challenges and Benefits of IT Consolidation in Government
• Sponsor: Quest Software
• Join Quest Software and GOVERNING to explore the challenges and the benefits of IT consolidation. This in-depth discussion focuses on the political and management challenges of IT consolidation, and the role that leaders — elected, appointed and career — play in helping government to meet and overcome these obstacles.

• Putting Families First: Pushing the Reset Button on Human Services Delivery
• Sponsor: Accenture
• Join Accenture and GOVERNING for a one-hour Web event that will look at innovative service delivery models from across the country. Hear from experts and peers who have significantly improved service to their clients — while simultaneously increasing efficiency.

• MasterCard Payment Solutions: How to provide greater program transparency and accountability
• In today's economic and political climate — and with the passage of the American Recovery and Reinvestment Act of 2009 (ARRA) — state and local agencies face an unprecedented level of accountability and transparency in their critical role of protecting government investments and the best interests of the American taxpayer. This in-depth program focuses on how purchasing cards can reduce costs and increase efficiencies. It also spotlight how states and agencies have replaced checks and cash disbursements with debit prepaid cards to realize savings.