Shelley Metzenbaum was a GOVERNING contributor. She is the director of the Edward J. Collins Jr. Center for Public Management at the McCormack Graduate School of Policy Studies, University of Massachusetts Boston.
Resistance to comparison is understandable, but unfortunate and self-defeating. When done well, writes Shelley Metzenbaum, comparison is a powerful tool for improving performance.
A well-framed goal has tremendous power in driving government accomplishments to new heights. So, asks Shelley Metzenbaum, what makes some goals effective performance drivers and others ineffective?
By "time stamping" data, government managers can use that data to operate their programs more effectively and efficiently.
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