July 1, 2009
Such mandates often waste money on calculations that reveal little.
April 22, 2009
Oversight of stimulus spending is important, but just as critical is sharing knowledge and experiences
January 21, 2009
Performance reporting offers a better way to explain painful trade-offs.
September 17, 2008
Performance measures needn't be feared. Publicizing the data in the right way can benefit government agencies and the public.
June 11, 2008
Resistance to comparison is understandable, but unfortunate and self-defeating. When done well, writes Shelley Metzenbaum, comparison is a powerful tool for improving performance.
February 27, 2008
A well-framed goal has tremendous power in driving government accomplishments to new heights. So, asks Shelley Metzenbaum, what makes some goals effective performance drivers and others ineffective?
October 24, 2007
Government agencies need to get smarter about how to implement individual and organizational incentives, writes Shelley Metzenbaum.
July 18, 2007
Government agencies that embrace problems rather than avoid them turn out to be highly effective, writes Shelley Metzenbaum.
April 11, 2007
By "time stamping" data, government managers can use that data to operate their programs more effectively and efficiently.