Shelley Metzenbaum

She is the director of the Edward J. Collins Jr. Center for Public Management at the McCormack Graduate School of Policy Studies, University of Massachusetts Boston.

E-mail: mailbox21@governing.com

Twitter: @governing

Shelley Metzenbaum was a GOVERNING contributor. She is the director of the Edward J. Collins Jr. Center for Public Management at the McCormack Graduate School of Policy Studies, University of Massachusetts Boston.


Recent Articles



  • Better Budget Talk
  • Performance reporting offers a better way to explain painful trade-offs.

  • Communicating the Counts
  • Performance measures needn't be feared. Publicizing the data in the right way can benefit government agencies and the public.

  • Dare to Compare
  • Resistance to comparison is understandable, but unfortunate and self-defeating. When done well, writes Shelley Metzenbaum, comparison is a powerful tool for improving performance.

  • Goal Power
  • A well-framed goal has tremendous power in driving government accomplishments to new heights. So, asks Shelley Metzenbaum, what makes some goals effective performance drivers and others ineffective?

  • Irksome Incentives
  • Government agencies need to get smarter about how to implement individual and organizational incentives, writes Shelley Metzenbaum.


  • Take the Time to Ask the Time
  • By "time stamping" data, government managers can use that data to operate their programs more effectively and efficiently.


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