AUTHORS

Shelley Metzenbaum was a GOVERNING contributor. She is the director of the Edward J. Collins Jr. Center for Public Management at the McCormack Graduate School of Policy Studies, University of Massachusetts Boston.

She is the director of the Edward J. Collins Jr. Center for Public Management at the McCormack Graduate School of Policy Studies, University of Massachusetts Boston.
July 1, 2009

Measuring Efficiency Efficiently

Such mandates often waste money on calculations that reveal little.
April 22, 2009

Intergovernmental Intelligence

Oversight of stimulus spending is important, but just as critical is sharing knowledge and experiences
January 21, 2009

Better Budget Talk

Performance reporting offers a better way to explain painful trade-offs.
September 17, 2008

Communicating the Counts

Performance measures needn't be feared. Publicizing the data in the right way can benefit government agencies and the public.
June 11, 2008

Dare to Compare

Resistance to comparison is understandable, but unfortunate and self-defeating. When done well, writes Shelley Metzenbaum, comparison is a powerful tool for improving performance.
February 27, 2008

Goal Power

A well-framed goal has tremendous power in driving government accomplishments to new heights. So, asks Shelley Metzenbaum, what makes some goals effective performance drivers and others ineffective?
October 24, 2007

Irksome Incentives

Government agencies need to get smarter about how to implement individual and organizational incentives, writes Shelley Metzenbaum.
July 18, 2007

Count Your Blessings? Sure, But Count Your Problems Too

Government agencies that embrace problems rather than avoid them turn out to be highly effective, writes Shelley Metzenbaum.
April 11, 2007

Take the Time to Ask the Time

By "time stamping" data, government managers can use that data to operate their programs more effectively and efficiently.